Customer Account Management

Job not on LinkedIn

🔥 17 hours ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Baja Tomi Sdn Bhd

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏭 Manufacturing

🎯 Recruiter

👥 HR Tech

Manufacturing • Recruitment • HR Tech

Baja Tomi Sdn Bhd is a personnel leasing company that specializes in providing end-to-end management of nearshore staffing solutions. The company focuses on leasing high-quality employees from Mexico, allowing clients to benefit from significant cost savings while enjoying the advantages of skilled labor without the legal complexities traditionally associated with outsourcing. Baja Tomi ensures that all leased personnel seamlessly integrate into the client's team, maintaining high retention rates and providing excellent English proficiency, all while handling necessary legal, benefits, and HR obligations related to employment.

📋 Description

• Discuss strategies with clients based on marketing and promotional activities that drive consumers to shop online and/or in-store. • Manage client expectations and oversee website changes to align clients' websites with their overall business strategy. • Communicate routinely and in a timely manner with clients via emails, phone calls, voicemails, and meeting coordination. • Participate in and lead webinars and conference calls with clients and field representatives as needed. • Help determine promotional content and coordinate website/digital changes. • Conduct monthly website reviews with clients and track progress on jointly established priorities. • Train and assist clients on using products and tools to maximize business value. • Manage requests to resolve website technical issues and escalate issues to appropriate departments. • Solicit in-market retailer feedback to inform the product development roadmap.

🎯 Requirements

• Bachelor's degree • 3-5 years of Account Management and Marketing related experience; Agency experience is preferred. • Excellent interpersonal communication, collaboration, and solution-building skills. • Excellent presentation, verbal, written, and organizational skills. • Highly organized and strong attention to detail; ability to maintain accuracy while working on multiple customer initiatives at the same time. • Ability to learn and work in a fast-paced, high-volume, and deadline-driven environment. • Strong aptitude for and knowledge of project and time management. • Ability to find solutions and provide effective alternatives when needed. • Understanding of advertising, digital marketing, social media, creative services, production, retail, and e-commerce. • Passion for customer service, bringing empathy and compassion to clients. • Ability to think critically and solve complex problems. • Experience with Google Analytics. • Experience with HTML, CSS, and/or Java is preferred. • Must submit resumes in English.