principal33
201 - 500 employees
Founded 2018
principal33 is a fast-growing European IT company helping organizations design and deliver high-quality digital solutions, from software engineering and digital transformation to data, AI, and cloud services.
Application Support
đĽ 0 minutes ago
đ Romania, Ireland, +2 more countries â Remote
â° Full Time
đ˘ Junior
đĄ Mid-level
⨠Application Support
đŤđ¨âđ No degree required
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principal33
201 - 500 employees
Founded 2018
principal33 is a fast-growing European IT company helping organizations design and deliver high-quality digital solutions, from software engineering and digital transformation to data, AI, and cloud services.
đ Description
⢠Provide system administration and end-user support for Dynamics 365 and Dynamics 365 Business Central apps ⢠Provide application and system administration support for other business applications covered by the Applications Support team ⢠Understand business systems and processes to provide timely problem resolution and minimise service interruptions ⢠Work with third-party technical support teams on change requests, bug fixes, and enhancements ⢠Run daily, monthly, quarterly, or yearly system processes, including testing and reconciliations ⢠Analyse data and test system enhancements or changes to business applications in scope of IT Applications ⢠Coordinate and support User Acceptance Testing, training activities, and early-life application support ⢠Document issues, changes, and knowledge items using JIRA, Confluence, and business incident/change management tools ⢠Create and maintain operating procedures and training materials for the Applications Support team ⢠Adhere to IT compliance policy requirements, including SOX and cyber security requirements ⢠Participate in business team system initiatives and implementations ⢠Support project planning and delivery by tracking milestones, risks, issues, and actions
đŻ Requirements
⢠Degree in Information Technology, Business, or Finance is a plus ⢠2+ yearsâ experience as a Business Application Support Analyst in complex, multi-stakeholder environments ⢠Strong analytical and problem-solving capability ⢠Ability to work effectively across cross-functional teams, third-party vendors, and geographically distributed stakeholders ⢠Experience supporting user enablement activities, including training, communications, and early-life application support ⢠Working knowledge of IT compliance and internal control frameworks, e.g. SOX ⢠Experience supporting Dynamics 365-based applications ⢠Basic Excel skills for analysis, reconciliation, validation, and reporting ⢠Awareness of IT compliance and security standards, including SOX ⢠Strong stakeholder engagement and communication skills, with the ability to influence across business and IT ⢠Ability to build trusted relationships with demanding internal customers ⢠Delivery-focused, positive, and pragmatic approach to problem solving ⢠Excellent written and spoken English
đď¸ Benefits
⢠Medical insurance: Your health, and your family's, is our top priority. You're fully covered. ⢠Holiday flat in Valencia ⢠Gifts for special occasions ⢠Anniversary gifts ⢠Team-building events ⢠End of year celebrations ⢠Day off on your birthday ⢠Community and social initiatives ⢠Access to Udemy with unlimited access to thousands of courses ⢠German language courses ⢠Personal and professional growth through masterclasses, courses, and training
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