Senior Customer Success Manager

🕒 April 2

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Prismic

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

☁️ SaaS

🛍️ eCommerce

🏢 Enterprise

💰 $20M Series A on 2021-05

SaaS • eCommerce • Enterprise

Prismic is a headless page builder designed for Next. js, Nuxt, and SvelteKit sites, offering a platform that empowers marketers to quickly create on-brand pages while allowing developers to utilize the latest web technologies for building high-performing websites. Prismic integrates a visual Page Builder and a local development tool called Slice Machine, which enables the creation of reusable components, or "slices," that ensure consistent branding and fast adaptability. By separating backend and frontend processes (headless architecture), Prismic facilitates improved performance, simplified maintenance, and quick content updates. The platform is particularly beneficial for marketers, developers, and agencies aiming for efficient website management and scalability.

📋 Description

• Own and manage a portfolio of high-value clients. • Build and execute strategies to maximize cross-sell and upsell opportunities. • Lead the entire sales cycle from identifying opportunities to closing. • Engage with C-level stakeholders to build trusted relationships. • Act as a trusted advisor to help clients achieve strategic objectives. • Proactively work to drive product adoption and enhance customer satisfaction. • Collaborate cross-functionally with Customer Success Managers, Solution Engineers, and other teams. • Travel once per quarter within Europe to strengthen customer relationships.

🎯 Requirements

• 6+ years in a Senior CSM/Key Account Manager/Expansion Manager/Account Director role, with a strong focus on cross-sell and upsell. • Experience working for a company in our current stage and through its growth ($10M - $50M ARR range). • Proven ability to drive growth across all market levels and enterprise accounts. • Organized, autonomous, and excellent at negotiating and closing deals. • Proven experience working with companies that sell products or services to marketing teams. • Strong understanding of trends in digital experience, e-commerce, and content management. • Collaborative with internal teams and able to work independently while communicating effectively. • Adaptability in fast-paced environments. • Fluent in French (oral and written).

🏖️ Benefits

• Latest Macbook • A budget for you to equip your home office setup • English classes for all levels • Online and onsite yoga classes 3x/week • Yearly company gatherings to take a break from the routine and give you the chance to meet the international teams!