Freelance Customer Service Officer

🕒 July 27

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PRISM+

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

🏭 Manufacturing

📦 Logistics

🛒 Retail

Manufacturing • Logistics • Retail

PRISM+ is a Singapore-based company offering a wide range of consumer electronics including smart televisions, air conditioners, refrigerators, monitors, smart locks, and air purifiers. Known for their 4K Smart TVs, PRISM+ provides products designed to enhance the home entertainment experience and integrate with smart home setups. The company promotes energy-efficient products such as air conditioners and purifiers and emphasizes customer satisfaction with affordable prices and aftersales support. PRISM+ prides itself on being a locally loved brand with a significant presence in the electronics market in Singapore. They also offer significant savings during sales periods and provide warranties and services to ensure product longevity.

📋 Description

• Respond to customer inquiries and provide accurate information and assistance • Troubleshoot and resolve customer issues related to products • Ensure timely and effective communication with customers • Collaborate with internal teams to address customer concerns and provide feedback for improvements • Maintain thorough knowledge of products, promotions, and company policies • Provide support to customers located in Singapore via email, live chat, and phone calls • Assist customers with inquiries, troubleshooting, and general support • Ensure customer satisfaction and provide a positive brand experience

🎯 Requirements

• Fluent in both English (Both written and speaking) • Previous experience in customer service or a related field • Strong communication and interpersonal skills • Ability to multitask and work well under pressure • Attention to detail and problem-solving skills • Proficient in using customer service software and tools • Reliable internet connection and appropriate work-from-home setup • Data Entry and Management • Social Media Moderation is a plus.

🏖️ Benefits

• GY differential pay. • Holiday differential pay. • Incentives • Annual Bonus • Paid leaves (Annual, Medical, and Birthday) • Salary may increase after 3 and 6 months! (Depending on performance) • Freelancing job, hence, a permanent work-from-home set up. • Great work culture!