Senior Global Director of Country Operations

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PrivateDoc

WebsiteLinkedInAll Job Openings

1 - 10 employees

⚕️ Healthcare Insurance

🛍️ eCommerce

👥 B2C

Healthcare Insurance • eCommerce • B2C

PrivateDoc is a healthcare service provider offering a range of digital health services including weight loss, erectile dysfunction support, hormone replacement therapy, skincare, hair loss solutions, and more. They provide both men's and women's sexual health test kits and support for conditions such as migraines and hay fever. Operating through an interactive digital treatment plan available via their mobile app, PrivateDoc ensures that patients receive tailored healthcare solutions from UK registered doctors with discreet next day delivery of medications. The company is highly rated for its customer service and efficiency, as showcased by its Trustpilot reviews.

📋 Description

• Strengthen and standardize country operations • Ensure clear roles, crisp accountability, and strong operating routines. • Define and implement simple, scalable operating models across HR, finance, procurement, compliance, IT, security, and risk. • Embed global standards in context-appropriate ways that reduce friction so dollars reach recipients faster and more reliably. • Coordinate and represent country office realities in global standards setting, priority setting, and resource allocation • Ensure rollout of global standards in ways that are context appropriate, user-friendly, meaningful, and rigorous • Oversee financial management across all country offices ($350M+/year), ensuring budgets enable scale and mitigate risk. • Establish clear KPIs, dashboards, and operating reviews to maintain cost-efficiency. • Oversee new country launches and compliant wind-downs with clear playbooks and risk mitigation. • Coordinate across functions to ensure smooth execution. • Translate operational insights into repeatable systems, tools, and automation that reduce manual work. • Champion continuous improvement and technology adoption to scale efficiently and nimbly. • Maintain a global risk framework and lead or support crisis management when needed. • Serve as the operational bridge between country leadership and global teams, ensuring priorities are well-resourced and executed consistently. • Partner with COO to refresh roles, responsibilities, and accountabilities and how they are split between country directors and global shared services departments • Lead an ops & finance working group to to identify and test step-change efficiency improvement at scale (using budget & process data, then piloting changes) • Launch a new country office in a crisis-prone region in 3 months • Systematize contracting approval processes to cut cycle time by 2x while maintaining compliance & auditability.

🎯 Requirements

• Proactive thinker and systems builder, who can both resolve today’s issues and also prepare us for tomorrow’s opportunities • Track record of delivering results and owning increasing responsibilities • A “doer” - Someone who gets things done in a lean, fast paced, and hands on environment • Excellent ability to influence and manage diverse stakeholders, including change management • Able to juggle a wide range of responsibilities reliably and nimbly • Diverse work background: Has demonstrated adaptability across high-performing contexts and demands e.g. in AI/tech, management consulting, or other private sector • Operations breadth across functions like finance, HR, procurement, compliance, ethics, IT, audit, and/or risk, compliance, ethics, IT, corporate audit, and/or risk management. • Deep experience living and/or working in Sub-Saharan Africa. • Excited about GD values and mission

🏖️ Benefits

• A positive and supportive team with opportunities for advancement • A demonstrated commitment to helping all staff develop and grow • A competitive salary, including bonus • A robust health benefits plan (exact details will vary by country) • Flexible paid time off • Allowances for desk set-up and learning and development