Senior Director, Client Payroll Operations

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PRO Unlimited

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1991

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

PRO Unlimited is a provider of contingent workforce management solutions. PRO offers a vendor management system (VMS) platform and managed services to help organizations procure, manage, and optimize external labor — including contractors, statement-of-work engagements, and staffing suppliers — while addressing compliance, payroll, and workforce analytics. The company primarily serves enterprise clients and staffing partners with SaaS-based tools and workforce management services focused on visibility, cost control, and regulatory compliance.

📋 Description

• Lead and manage the client payroll operations department, overseeing all aspects of global payroll processing, including data entry, validation, calculation, and distribution. • Develop and implement strategic initiatives to optimize payroll processes, enhance operational efficiency, and improve service quality. • Ensure compliance with all applicable laws, regulations, and industry standards related to payroll processing and client service. • Collaborate with cross-functional teams, including sales, client services, and IT, to align payroll operations with client needs and business objectives. • Serve as the primary point of contact for key clients, building and maintaining strong relationships and addressing any issues or concerns in a timely and effective manner. • Monitor key performance indicators (KPIs) and metrics related to payroll operations, tracking performance and identifying opportunities for improvement. • Provide leadership, guidance, and support to the payroll operations team, fostering a culture of accountability, collaboration, and continuous improvement. • Develop and maintain standard operating procedures (SOPs), policies, and protocols for payroll processing and client service. • Prepare and present regular reports and updates to senior management on payroll operations performance, issues, and opportunities. • Stay informed about industry trends and best practices in payroll processing, technology, and client service, leveraging knowledge to drive innovation and improvement.

🎯 Requirements

• Bachelor's degree in Business Administration, Finance, Accounting, or a related field; Master's degree preferred. • 20+ years of experience in global payroll operations management (as a service), with a proven track record of successfully leading and managing payroll teams. • Strong understanding of payroll processes, systems, and regulations, with experience in both domestic and international payroll operations. • Excellent leadership and management skills, with the ability to inspire and motivate teams to achieve goals and deliver results. • Strategic thinker with the ability to develop and implement initiatives to drive operational excellence and client satisfaction. • Strong analytical and problem-solving skills, with the ability to identify issues, analyze data, and implement effective solutions. • Excellent communication and interpersonal skills, with the ability to effectively communicate with clients, stakeholders, and team members at all levels. • Detail-oriented with a high level of accuracy and attention to detail in payroll processing and client service. • Ability to thrive in a fast-paced, dynamic environment, with the ability to prioritize tasks and manage multiple priorities effectively. • Certified Payroll Professional (CPP) designation is a plus.