Application Service Consultant – ERP

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Proalpha

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🏢 Enterprise

🤝 B2B

SaaS • Enterprise • B2B

Proalpha is a German enterprise software company and digital partner for mid-sized businesses, providing ERP core and complementary solutions that form the digital backbone of manufacturing, wholesale and other industries. With 40+ locations, about 2,500 employees and over 17,500 customers, Proalpha offers on-premise and cloud/SaaS options, integrates business-critical systems across the value chain, and works with a large partner network to deliver consulting, implementation and support services.

📋 Description

• In the Data Exchange team you support our customers with functional and technical questions related to Proalpha ERP. Your focus is on analyzing, assessing and resolving support cases. In this role you combine technical understanding with process knowledge and ensure stable operations in customer systems. • Customer support: You handle functional and technical inquiries from our customers using ServiceNow and take responsibility for selected subject areas. • Analysis: By performing detailed error analyses on customer and reference systems, you identify root causes and ensure smooth business processes. • Communication: In interaction with customers (by phone and in writing) as well as with internal specialist departments (e.g., development), you coordinate solutions and ensure transparent alignment. • Professional development: You set individual professional priorities, continuously expand your expertise and actively contribute to new topics.

🎯 Requirements

• Successfully completed degree or vocational training in a technical or commercial field • Experience with ERP software, technical support processes and handling customer inquiries • Technical understanding, confident use of IT and modern software solutions, analytical skills • Service-oriented and structured way of working, strong communication skills, initiative and enthusiasm for varied tasks • Very good German skills and good English skills for communication in an international environment

🏖️ Benefits

• Flexible working time models, home office, workation, time credit account (e.g., for a sabbatical) • Support for personal and professional development, international career opportunities, cross-group career paths, diverse training offerings, development discussions • Open communication, first-name culture, team spirit, respect, appreciation, joint team and company events • Structured onboarding program, Employee Assistance Service, Wellhub, JobRad (company bike leasing), employee offers, company pension scheme