Developer, 2nd Level Support

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Proalpha

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🏢 Enterprise

🤝 B2B

SaaS • Enterprise • B2B

Proalpha is a German enterprise software company and digital partner for mid-sized businesses, providing ERP core and complementary solutions that form the digital backbone of manufacturing, wholesale and other industries. With 40+ locations, about 2,500 employees and over 17,500 customers, Proalpha offers on-premise and cloud/SaaS options, integrates business-critical systems across the value chain, and works with a large partner network to deliver consulting, implementation and support services.

📋 Description

• As part of Development Support, you ensure that technical issues are not only resolved but permanently understood. • You work closely with Development and Service teams, strengthening the quality of our solutions. • Your focus: thorough analyses, reliable fixes and clear communication. • You systematically investigate faults and identify root causes in source code and database structures. • Through targeted adjustments, you ensure that identified issues are properly corrected. • You coordinate successful installations of solutions at our customers via remote support. • By creating precise entries in the knowledge base, you secure insights for future cases. • In collaboration with Service Consultants, Developers and System Technicians, you clarify technical questions and communicate with our customers' IT managers.

🎯 Requirements

• Completed degree in business administration or a technical field, or equivalent vocational training • Experience with relational database systems, object-oriented development and ERP/merchandise management systems • Proficiency in a modern programming language such as C#, Java or ABL, and experience with ticketing systems • Strong service orientation, analytical thinking, and a structured, team-oriented way of working • Very good German and English skills for communication in an international environment

🏖️ Benefits

• Open communication, informal culture (first-name basis), team spirit, respect, appreciation, and joint team and company events • Flexible working-time models, home office/remote work, workation, and a time-credit account (e.g., for a sabbatical) • Support for personal and professional development, international career opportunities, cross-group career paths, diverse training offerings, and performance/development reviews • Structured onboarding concept, Employee Assistance Service, Wellhub, JobRad (company bike leasing), and employee offers/discounts