Process Documentation, Knowledge Management Specialist

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ProArch

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤖 Artificial Intelligence

🔒 Cybersecurity

Artificial Intelligence • Cybersecurity • Cloud

ProArch is a technology company that specializes in providing digital engineering, cloud services, data and AI solutions, and cybersecurity measures. They help businesses unleash their full potential by modernizing operations, protecting assets, and delivering data-driven insights. ProArch works closely with clients to eliminate roadblocks to growth and aligns advanced technology solutions with business goals to empower organizational success. As an award-winning Microsoft Gold Partner, they offer a wide range of services including AI consulting, software development, quality assurance, infrastructure management, governance, risk, and compliance solutions, and operational technology services. Their expertise extends to industries such as credit unions, power generation, and manufacturing, providing tailored solutions to meet each sector's unique challenges.

📋 Description

• Support enterprise-wide process standardization by documenting workflows across all business units • Partner with cross-functional teams and Subject Matter Experts (SMEs) • Convert informal processes and tribal knowledge into structured documentation • Develop Standard Operating Procedures (SOPs), process maps, workflows, checklists, and playbooks • Organize, maintain, and update the knowledge repository for accurate and easy user access • Build and maintain a centralized documentation repository (SharePoint, Confluence, or similar) • Engage with teams to identify process gaps, redundancies, and inconsistencies • Regularly review and update documentation for accuracy and relevance • Train teams on how to access and use the documentation repository

🎯 Requirements

• 3–6+ years of experience in process documentation, technical writing, or operations • Proven experience creating SOPs, workflows, and structured documentation • Strong ability to work cross-functionally with global teams • Excellent written and verbal communication skills • High attention to detail and strong organizational skills • Preferred Qualifications: • Experience in IT Services, Managed Services, or Consulting environments • Familiarity with tools such as SharePoint, Confluence, or similar platforms • Experience with process mapping tools (Lucidchart, Visio, Miro, etc.) • Understanding of ITIL or operational best practices • Exposure to systems like Autotask, HubSpot, or similar platforms