Senior Tableau Administrator

🕒 April 22

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ProArch

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤖 Artificial Intelligence

🔒 Cybersecurity

Artificial Intelligence • Cybersecurity • Cloud

ProArch is a technology company that specializes in providing digital engineering, cloud services, data and AI solutions, and cybersecurity measures. They help businesses unleash their full potential by modernizing operations, protecting assets, and delivering data-driven insights. ProArch works closely with clients to eliminate roadblocks to growth and aligns advanced technology solutions with business goals to empower organizational success. As an award-winning Microsoft Gold Partner, they offer a wide range of services including AI consulting, software development, quality assurance, infrastructure management, governance, risk, and compliance solutions, and operational technology services. Their expertise extends to industries such as credit unions, power generation, and manufacturing, providing tailored solutions to meet each sector's unique challenges.

📋 Description

• Serve as the primary support contact for existing Tableau dashboards. • Troubleshoot issues, answer user questions, and assist with navigation and usage. • Monitor dashboards to proactively identify and resolve performance or data issues before they escalate. • Act as the first line of defense for incoming requests and incidents. • Triage tickets, resolve quick fixes, and escalate complex issues to appropriate team members. • Ensure timely diagnosis and resolution of dashboard-related problems to minimize downtime. • Help design, implement, and manage a structured ticketing system for analytics requests. • Create a centralized intake process for issues, enhancements, and support needs. • Track, prioritize, and report on incoming work to ensure visibility and accountability. • Reduce dependency on individual contributors by distributing workload effectively. • Support continuity of operations by maintaining documentation and standard processes. • Help prevent reactive “fire drills” by establishing proactive monitoring practices. • Partner with dashboard developers to reduce interruptions and protect development momentum. • Provide guidance and basic training to users to improve dashboard adoption and self-service. • Collaborate with data teams to ensure data quality and consistency.

🎯 Requirements

• Experience administering Tableau Server and/or Tableau Cloud environments. • Strong troubleshooting skills with dashboards, data sources, and performance issues. • Familiarity with ticketing systems (e.g., ServiceNow, Jira, or similar). • Basic understanding of SQL and data structures. • Strong communication skills with the ability to support both technical and non-technical users. • Ability to prioritize tasks and manage multiple requests in a fast-paced environment. • **Preferred Qualifications** • Experience setting up monitoring, alerts, and governance processes in Tableau. • Exposure to data warehousing concepts and ETL processes. • Experience building or supporting analytics workflows in a business environment.