Field Service Technician – Cincinnati/Columbus, OH

🕒 May 27

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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ProMach

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

💊 Pharmaceuticals

🔧 Hardware

💰 Private equity on 2023-06

B2B • Pharmaceuticals • Hardware

ProMach is a business-to-business provider of processing and packaging equipment and integrated line solutions for consumer packaged goods and pharmaceutical manufacturers. The company brings together multiple specialized brands offering filling, bottling, capping, labeling, coding, flexible packaging, sterilization, robotics, end-of-line systems, and turnkey conveyor and integration services to optimize production-line performance.

📋 Description

• Travel extensively to repair, maintain and start-up specified Bartelt Packaging equipment • Provide a communication link between the customer and the Company • Installation, integration, repair and troubleshooting of flexible machinery • Ensure established inspection, testing, quality and operating specifications are met • Direct and oversee customer’s personnel during plant machinery installations and integrations or servicing • May provide on-site customizing of machine programs • Maintain a 24-hour on-call status and provide customer technical telephone support • Provide factory floor support when not providing customer field service support/travel • Provide customer training regarding the operation & service of machinery • Assist customers with aftermarket parts needs while in the field

🎯 Requirements

• Technical, Associate degree or equivalent combination of education and experience • Minimum of 3 years experience in machinery repair • Knowledge/skills of mechanical principles • Willing to travel extensively within the US and internationally • Good communication & interpersonal skills • Strong customer service focus • Proficiency in Windows & MS software (Word, Excel, Outlook) • Excellent customer service skills; ability to train customer personnel on equipment • Prefer experience in flexible packaging material machinery • PLC programming experience preferred • Familiarity with PLC/PC systems helpful

🏖️ Benefits

• comprehensive medical/dental programs • life insurance • generous paid time off program • retirement savings plan with a company match • no waiting period for benefits – eligible on first day of employment