Field Service Technician

🕒 May 24

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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ProMach

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

💊 Pharmaceuticals

🔧 Hardware

💰 Private equity on 2023-06

B2B • Pharmaceuticals • Hardware

ProMach is a business-to-business provider of processing and packaging equipment and integrated line solutions for consumer packaged goods and pharmaceutical manufacturers. The company brings together multiple specialized brands offering filling, bottling, capping, labeling, coding, flexible packaging, sterilization, robotics, end-of-line systems, and turnkey conveyor and integration services to optimize production-line performance.

📋 Description

• Deliver world-class technical customer service and support • Work directly within the Technical Service Group • Manage multiple customers and projects • Correspond with customers; maintain oversight on equipment, service machinery, and travel to customer facilities • Drive service success that improves customer satisfaction, maximizes customer retention and increases profitability • Support TechniBlend (OEM) equipment and systems at customer production facilities • Diagnose and troubleshoot mechanical, electrical and controls technical errors with equipment and determine and execute proper solutions • Remotely monitor the effectiveness and performance of equipment via remote access software and direct communication with customers • Conduct testing and commissioning of control systems, ensuring functionality, reliability, and safety • Perform modifications, upgrades, and routine maintenance to existing equipment to meet customer needs and requirements • Provide best-in-class service with customers and collaborate professionally fellow technical service and engineering personnel • Provide training to the customers on equipment operations and maintenance procedures • Produce timely, accurate and detailed service reports • Comprehend customer requirements and make appropriate recommendations and modifications as required • Manage field service appointments and customer troubleshooting requests through Salesforce – Field Service Lightning • Ability to manage travel and expenses through expense management software while following company policies

🎯 Requirements

• Proven field service and technical service experience and aptitude • Ability to troubleshoot, test, repair and service technical equipment • Ability to work flexible shifts and adapt to changing work schedules • Willingness to travel up to 70% of the time (primarily domestic / USA) • Ability to work extended hours and weekends • Able to effectively organize, schedule, and carry out work assignments with minimal supervision • Read and interpret technical manuals, blueprints, diagrams • Understanding of the safe operation of hand tools and power equipment • Effective communication skills, verbal as well as written • Well-developed skills in problem solving and troubleshooting • Broad technical knowledge of process and/or industrial automation • Mechanical aptitude and ability to perform mechanical and physical tasks • Requesting (not required) 3 to 5 years of experience in installation, industrial maintenance, and troubleshooting of processing systems preferred • Associates or technical degree in engineering or related field required • Prefer higher level education in engineering, electronics, programming, etc. • Proficient knowledge of mechanical, electrical and process systems used in the brewing, food & beverage production industry • Experience with various control systems and PLCs (Programmable Logic Controllers), especially Rockwell Automation / Allen-Bradley systems • Experience with mechanical process equipment such as pumps, valves, meters and other components • Computer knowledge: Microsoft Office, Excel and Word, Salesforce

🏖️ Benefits

• Total compensation includes salary and comprehensive medical/dental programs • Life insurance • Generous paid time off program • Retirement savings plan with a company match • No waiting period for benefits – eligible on the first day of employment