Field Service Technician

🕒 May 24

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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ProMach

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🔧 Hardware

💊 Pharmaceuticals

💰 Private equity on 2023-06

B2B • Hardware • Pharmaceuticals

ProMach is a global provider of processing and packaging equipment, systems, and integrated production-line services for consumer packaged goods and pharmaceutical manufacturers. The company offers filling, bottling, labeling, coding, robotics, end-of-line, sterilization, and turnkey line integration solutions through multiple specialized brands, supporting manufacturers with hardware, engineering, and digital intelligence to maximize production-line performance.

📋 Description

• Deliver world-class technical customer service and support • Manage multiple customers and projects • Diagnose and troubleshoot mechanical, electrical and controls technical errors with equipment and determine and execute proper solutions • Remotely monitor the effectiveness and performance of equipment via remote access software • Conduct testing and commissioning of control systems, ensuring functionality, reliability, and safety • Perform modifications, upgrades, and routine maintenance to existing equipment to meet customer needs and requirements • Provide best-in-class service with customers and collaborate professionally with fellow technical service and engineering personnel • Provide training to the customers on equipment operations and maintenance procedures • Produce timely, accurate and detailed service reports • Comprehend customer requirements and make appropriate recommendations and modifications as required • Manage field service appointments and customer troubleshooting requests through Salesforce – Field Service Lightning.

🎯 Requirements

• Proven field service and technical service experience and aptitude • Ability to troubleshoot, test, repair and service technical equipment • Ability to work flexible shifts and adapt to changing work schedules • Willingness to travel up to 70% of the time (primarily domestic / USA) • Ability to work extended hours and weekends • Able to effectively organize, schedule, and carry out work assignments with minimal supervision • Read and interpret technical manuals, blueprints, diagrams • Understanding of the safe operation of hand tools and power equipment • Effective communication skills, verbal as well as written • Well-developed skills in problem solving and troubleshooting • Broad technical knowledge of process and/or industrial automation • Mechanical aptitude and ability to perform mechanical and physical tasks • Ability to support customers during and after hours on a scheduled basis • Brewing, Food & Beverage processing equipment experience a plus • Ambitious, fun & flexible • Organized, with strong time management skills and a strong work ethic • Technical curiosity is critical • High attention to detail • 3 to 5 years of experience in installation, industrial maintenance, and troubleshooting of processing systems preferred • Associates or technical degree in engineering or related field required.

🏖️ Benefits

• Total compensation includes your salary • Comprehensive medical/dental programs • Life insurance • Generous paid time off program • Retirement savings plan with a company match • No waiting period for benefits – eligible on the first day of employment