Technical Account Manager

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Proofpoint

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

🔒 Cybersecurity

🏢 Enterprise

🔐 Security

💰 $28M Series F on 2008-02

Cybersecurity • Enterprise • Security

Proofpoint is a company that specializes in cybersecurity solutions, particularly focused on protecting enterprise users from targeted phishing emails and other threats. Their Targeted Attack Protection (TAP) product is designed to provide advanced threat security by checking the safety of websites linked in emails. If a site is deemed safe, users are redirected to the original web destination; if not, access is blocked to prevent exposure to malware. Proofpoint ensures secure email communications within organizations.

📋 Description

• Provide ongoing and proactive technical leadership and support to strategic customers • Manage and monitor support interactions and respond to customer escalations • Serve as an internal advocate for strategic customers and proactively escalate issues when needed • Direct crisis and incident response with account, support, operations, and engineering teams • Meet with clients remotely and on-site to review support interactions, system status, major issues, and releases • Create and deliver executive customer presentations covering system performance, potential issues, ROI, and recommended actions • Develop a deep understanding of customers' business and operational needs • Maintain practical technical knowledge of Proofpoint integrations within customer environments • Develop and oversee strategies for complex customer requirements using Proofpoint solutions • Provide proactive recommendations aligned with customer requirements, roadmaps, and technical needs • Identify and prioritize short-term and long-term goals • Lead process improvement initiatives to improve customer satisfaction • Plan, document, and identify risks and challenges for production changes spanning multiple services or technologies • Schedule work and complete multiple tasks within changing constraints • Design and implement solutions to complex problems

🎯 Requirements

• 4+ years of industry experience in client/professional services, sales engineering, senior support engineering, IT operations management, or senior engineering • Experience across multiple technology areas • Knowledge of data communication concepts and technologies • Knowledge of email and networking • Knowledge of Linux, SMTP, and MySQL • Working knowledge of Windows, Active Directory, and Microsoft Exchange • Experience with Data Loss Prevention solutions, information protection technologies, or email security platforms is a strong advantage • Very strong customer service skills • Excellent written and oral communication skills • History of successfully leading and directing technical staff through crisis situations • Adaptability and willingness to learn new technologies • Knowledge of project management and strong time management skills • Ability to work effectively both in a team environment and independently

🏖️ Benefits

• Competitive compensation • Comprehensive benefits • Career success on your terms • Flexible work environment • Annual wellness and community outreach days • Always on recognition for your contributions • Global collaboration and networking opportunities • Accommodation during the application or interview process