Technical Account Manager – eDiscovery

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Relativity

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

Artificial Intelligence • Enterprise • SaaS

Relativity is a technology company that provides cloud-based software solutions for data discovery, e-discovery, data breach response, contract analysis, and privacy management. Their products, powered by artificial intelligence, offer proactive security and legendary support to help organizations manage sensitive data. Relativity is trusted by thousands of organizations, including law firms, corporations, and government agencies, to organize data, discover truth, and act on it effectively and efficiently. Their end-to-end solutions streamline data discovery from collection to review and production, utilizing tools like RelativityOne, Relativity aiR for AI-driven legal challenges, and custom solutions through the Relativity App Hub. Relativity is committed to offering secure, flexible solutions with a strong focus on customer support and strategic partnerships.

📋 Description

• Develop a strong understanding of projects impacting your service area and ensuring service impact is minimized • Help guide the resolution of critical customer incidents • Lead technical success plans to ensure customers have a positive and successful experience using Relativity • Be accountable for the quality of Service provided; ensuring future demand from growth and projects is understood and factored into capacity planning for customers • In the role of an SME, work collaboratively with cross-functional teams to enhance the product and create a better customer experience across multiple verticals • Drive internal service review meetings covering performance, service improvements, quality, and process • Partner with other senior level team members in Product, and Engineering as needed to troubleshoot and resolve customer incidents • When interacting with our customers, take the initiative to provide the best practices on the use of Relativity

🎯 Requirements

• Proven experience with SQL and Windows platform, and/or experience troubleshooting complex technical issues across the enterprise. • Highly developed written and verbal communication skills • Ability to work efficiently under pressure, drive projects to completion and meet deadlines. • Ability to manage multiple projects simultaneously and prioritize based on company and team objectives. • Meticulous attention to detail. • Experience working in a SaaS, IaaS and/or Hybrid environments • Experience with and knowledge of e-discovery industry and products. • ITIL Certification • Relativity Expert

🏖️ Benefits

• Commitment to and consistent demonstration of core company values • Contribute to and follow Knowledge-Centered Support (KCS) processes and best practices