Technical Account Manager

🔥 2 minutes ago

🌐 France, United Kingdom, +4 more countries – Remote

🇫🇷 France – Remote 🇬🇧 United Kingdom – Remote 🇩🇪 Germany – Remote 🇪🇸 Spain – Remote 🇮🇪 Ireland – Remote 🇮🇹 Italy – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 10%

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Proofpoint

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

🔒 Cybersecurity

🏢 Enterprise

🔐 Security

💰 $28M Series F on 2008-02

Cybersecurity • Enterprise • Security

Proofpoint is a company that specializes in cybersecurity solutions, particularly focused on protecting enterprise users from targeted phishing emails and other threats. Their Targeted Attack Protection (TAP) product is designed to provide advanced threat security by checking the safety of websites linked in emails. If a site is deemed safe, users are redirected to the original web destination; if not, access is blocked to prevent exposure to malware. Proofpoint ensures secure email communications within organizations.

📋 Description

• Drive business outcomes aligned to customer security and organizational goals, ensuring measurable ROI across the Proofpoint investment • Serve as a strategic risk advisor by identifying and mitigating renewal, adoption, and security posture risks • Build trusted relationships with CISO and VP-level executives and deliver strategic recommendations • Architect customer adoption and value realization plans • Coach customers on cyber resiliency strategy and alignment with broader security frameworks • Lead executive business reviews and strategic planning sessions • Maintain technical expertise across the Proofpoint platform, integrations, and roadmap • Understand customer security goals, business requirements, network configuration, and Proofpoint deployment • Recommend improvements to customer security posture and system performance • Manage and monitor interactions with Proofpoint technical support, escalating issues and feature requests • Conduct proactive health checks and provide system performance recommendations • Provide insight into industry trends, security best practices, and product roadmaps • Help customers establish deployment goals and success criteria and provide progress reports • Conduct weekly status calls, monthly management calls, and periodic executive-level business reviews

🎯 Requirements

• Proven ability to drive measurable business outcomes for enterprise customers, translating technical capabilities into tangible security and business value • Executive presence and demonstrated experience engaging at C-suite and VP level, including CISOs, CIOs, and business unit leaders • Strategic risk assessment and advisory experience, including identifying adoption gaps, renewal risks, and security posture vulnerabilities proactively • Strong commercial acumen, including understanding of ARR, renewals, customer lifetime value, and customer success economics • Experience building and executing customer success and adoption strategies at scale • Extensive industry experience in client/professional services, sales engineering, senior support engineering, IT operations management, or senior engineering roles with exposure to multiple technology areas • Technical expertise across the Proofpoint platform and broader cybersecurity landscape • Knowledge of email, networking, and cloud services • Knowledge of Linux, SMTP, and MySQL • Working knowledge of Windows, Active Directory, and Microsoft Exchange • History of successfully leading and directing technical staff through crisis situations • Knowledge of project management principles and strong time management skills • Ability to work effectively in a team environment and independently • Background in cybersecurity consulting or advisory roles preferred • Experience with customer success methodologies and frameworks such as Gainsight, CSQL, and QBR models preferred • Track record of influencing customer retention, expansion, and NPS improvement preferred • Adaptability and willingness to learn new technologies • Fluent French speaker mandatory

🏖️ Benefits

• Competitive compensation • Comprehensive benefits • Career success on your terms • Flexible work environment • Annual wellness and community outreach days • Always on recognition for your contributions • Global collaboration and networking opportunities

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