Call Center Agent

Job not on LinkedIn

🕒 February 27

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Prospect Engine LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🤝 B2B

☁️ SaaS

B2B • SaaS

Prospect Engine LLC is a B2B appointment-setting and lead generation agency that provides outsourced sales development services to help companies fill their calendars with qualified meetings. They run multi-channel outbound campaigns (LinkedIn outreach, cold email, cold calling), offer inbound marketing (SEO, personal and company branding, content), and use a proprietary Q-Squared methodology and analytics to optimize campaigns and forecast pipeline. Prospect Engine focuses on generating SQLs and predictable pipelines for B2B clients across industries including SaaS, IT services, consulting, finance, and recruitment.

📋 Description

• Thorough understanding of plans, their benefits and features • Educating callers in a conversational manner utilizing probing questions • Handle inbound calls in a courteous and efficient manner while utilizing listening and comprehension skills and proper grammar • Provide optimal caller experience by effectively utilizing all resources to ensure single call resolution • Maintain our high standard of professionalism and conduct • Acquire caller and enrollment related information and input all information into multiple tools while multi-tasking with accuracy • Work closely with internal Medical Mutual of Ohio and external Consumer customers • Accept feedback from Quality Analysts, supervisors, and other sources

🎯 Requirements

• Candidate must possess a high school diploma or equivalent • Type 35 wpm without errors • Basic computer skills • Excellent written and verbal communication skills • Professional grammar and ability to read and write English • Excellent listening and comprehension skills with an attention for detail • Multi-tasking (typing while navigating different interfaces and talking) • Availability to work flexible shifts including holidays, weekends and evenings • 1 year or more call center experience • Prior medical or health insurance experience in Medicare preferred • Some sales experience • Knowledge of medical terminology helpful