Manager, Mechanical Claims Adjuster

🔥 14 hours ago

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Logo of Protective Life

Protective Life

1001 - 5000 employees

Founded 1908

💸 Finance

🛡️ Insurance

Finance • Insurance

Protective Life is a financial services company specializing in providing affordable life insurance and annuities. The company offers a variety of insurance products such as term life, whole life, and universal life policies, as well as fixed, immediate, indexed, and variable annuities. Protective Life assists individuals in planning for their future, including retirement, estate planning, and financial protection for families. The company emphasizes its commitment to sustainability, community involvement, and helping customers achieve protection and security throughout various life stages. Protective Life is known for its strong financial foundation and is licensed to operate in all states except New York.

📋 Description

• Manage a team of Mechanical Claims Adjusters • Communicate job expectations and plan, monitor and appraise job results • Coach and counsel staff, initiate and enforce systems, policies, and procedures • Maintain workflow by monitoring process steps and revising systems as needed • Oversee quality control and reporting, monitoring claims and phone queues • Assist Director of Operations with projects focusing on accuracy and efficiency

🎯 Requirements

• Bachelor’s degree or equivalent work experience • 3+ years of supervisor or managerial experience • 3+ years of customer service experience • 5+ years with automotive repairs • Plan, organize, prioritize, and complete projects and assignments in a timely manner • Detail oriented, accurate and highly organized • Ability to coach, mentor, and lead • Interact effectively with applicants, associates, management, and internal and external customers • Active listener with ability to adapt/respond to various types of personalities • Maintain confidentiality of sensitive company information and use judgment and tact in applying policies, solving problems, and communicating standards • Superior communication skills, both written and verbal • Demonstrate that you can solve customer problems using creative and effective techniques • Operate computer hardware and software, including Microsoft Office Suite, and specialized software applications • Ability to type at least 45 wpm • Strong mathematical aptitude • Reliable and punctual • Keeps a positive attitude and remains cool under stress

🏖️ Benefits

• Comprehensive health, dental and vision insurance • Mental health benefits and employee assistance program • Paid time off, paid parental leave, and short-term disability • Cultural observance day • Contributions to healthcare accounts • Pension plan • 401(k) plan with Company matching • ProHealth Rewards program for wellbeing

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