Customer Success Manager, Partners Team

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $110k - $135k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Prove

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

💳 Fintech

☁️ SaaS

Cybersecurity • Fintech • SaaS

Prove is the world’s most accurate identity verification and authentication platform, trusted by over 1,000 leading companies to reduce fraud and improve consumer experiences. The company offers a range of digital identity solutions, including Prove Pre-Fill®, Prove Identity®, and Prove Auth®, which streamline the onboarding process, enhance authentication, and provide real-time identity management. With advanced KYC-compliant identity verification and solutions that enable a seamless user experience, Prove is widely used across various industries such as banking, healthcare, and fintech to mitigate fraud and accelerate digital onboarding. Prove ensures bank-grade security, offering frictionless and secure identity verification across the globe.

📋 Description

• Establish a reputation as a trusted advisor via regular business reviews presenting the status of the Prove partnership, reviewing active and future joint integrations, and demonstrating the value Prove delivers to the partner's portfolio. • Quickly become a subject matter expert on partners’ business models and downstream use cases while striking a healthy balance between partner satisfaction and delivering mutual business value. • Primarily responsible for achieving corporate objectives measured by a Partner Net Promoter Score (NPS) and overall health of the partner portfolio. • Responsible for forecasting live revenue flowing through partners, developing a deep understanding of partner-led pipelines, and tracking any seasonality tied to their specific industries. • Monitor partner contract renewals and work proactively to secure renewals on time. Work closely with Partner Account Managers to strategize on volume commitments, added AGV, and up-selling/cross-selling additional products into the partner's tech stack or marketplace. • Organize and host executive-level QBRs with partner leadership to align on mutual commercial goals, joint-marketing initiatives, and long-term ecosystem plans. • Present areas of optimization to partners via collaboration with Account Directors and Technical Account Managers to maximize the adoption and value of Prove solutions. • Responsible for the creation, tracking, and escalation of partner-specific internal ticketing needs across Support, SC, Product, Data Science, and Fraud teams. • Develop a deep understanding of our products and how they embed into third-party platforms. Stay updated on the latest features, and effectively communicate how these updates benefit both the partner and their end-users. • Roughly 20% travel for partner onsite visits and industry events.

🎯 Requirements

• 3 to 5 years in a customer-facing or partner-facing role, such as Channel Customer Success, Partner Management, Account Management, or Indirect Sales. • Excellent project management, relationship-building, and long-term alliance planning skills. • Strong written and verbal communication, documentation, presentation, interpersonal, and partner-service skills. • Possess experience within a highly regulated market (i.e., Fintech, Insurance, Retail, Banking). Knowledge of digital identity and Authentication is strongly preferred. • Prefer channel-selling strategies, enablement experience, and negotiation skills. • Aptitude and passion for technology, ecosystem KPIs, data, and building B2B2C business cases. • Excellent ambition and desire to grow and expand your career within a fast-paced channel ecosystem. • Track record of building and maintaining successful partner or multi-stakeholder relationships. • Experience in cybersecurity, fintech, or a fast-growing startup is strongly preferred. • Experience with technical data platforms such as Splunk, Looker, etc., and investigating API transactions is preferred. • Promote, maintain, and enhance our cultural values of humility, passion, inclusion, and leadership. • Strong passion for learning about our products and markets through in-house and external training. • Experience in high-growth / pre-IPO Technology companies.

🏖️ Benefits

• Competitive salaries & Bonus Plan (for eligible roles) and Equity Plan • Modern Health for financial, mental, and physical wellness • 401(k) Retirement Plan & Match (US Offices) and Local Country Pension (International Offices) • Unlimited Vacation and Flexible hours • Comprehensive medical benefits for you and your family ❤️ • Emotional & Physical Wellness – Access to wellness services (EAP & Prove Well-Being Reimbursement) • Bottomless snacks & beverages for certain office locations • Daily GrubHub stipend for lunch if coming into the office (US Offices) • A great place to work and connect with other talented Provers like yourself!