Technical Business Analyst

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Institute of Psychiatry, Psychology & Neuroscience

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📡 Telecommunications

Healthcare • Mental Health • Telecommunications

Institute of Psychiatry, Psychology & Neuroscience is the UK's leading provider of digital psychiatry services, focused on improving access to mental healthcare. It connects patients to highly qualified doctors online through secure video links, offering specialist medical consultations, assessments, and ongoing psychological support across a wide range of mental disorders. The organization emphasizes convenience and accessibility, aiming to provide timely support to those in need of care for their mental health.

📋 Description

• Gather, analyse, and document business requirements across the patient pathway, converting them into clear functional and non-functional specifications. • Partner with Product Owners to refine requirements, align priorities, and support strategic objectives. • Break down complex business challenges into structured, actionable deliverables for engineering and technical teams. • Create high-quality documentation, including user stories, process maps, data flows, and impact assessments. • Define requirements for AI, automation, and digital workflow solutions, ensuring scalable and reliable technical delivery. • Identify and support automation opportunities to improve operational efficiency, accuracy, and patient experience. • Work within cross-functional agile teams, contributing to backlog refinement, sprint planning, reviews, and retrospectives. • Build strong relationships with clinical, operational, commercial, and technical stakeholders, facilitating workshops and driving consensus. • Communicate complex concepts effectively to both technical and non-technical audiences while maintaining stakeholder alignment. • Support testing, governance, and change management activities, including UAT, risk assessment, traceability, release validation, and issue resolution.

🎯 Requirements

• Proven experience as a Technical Business Analyst delivering digital and technology-enabled transformation initiatives. • Strong background working within cross-functional Agile teams alongside Product, Engineering, and Data stakeholders. • Demonstrated ability to produce clear, structured requirements for technology solutions, including APIs, workflow processes, and automation capabilities. • Experience defining, supporting, or delivering AI, automation, and data-driven solutions. • Strong analytical and problem-solving skills, with the ability to navigate complex and ambiguous environments. • Excellent communication and stakeholder management skills, with the ability to bridge technical and non-technical audiences. • Solid understanding of software development lifecycles, delivery methodologies, and best practices.

🏖️ Benefits

• Health Cash Plan • Well Hub Subscription • Employee Assistance Programme • Annual Volunteering Day • Enhanced Sickness and Family Leave pay • Length of Service Bonus • Work from Home allowance • Pension options