Pulse Games
11 - 50 employees
Founded 2025
🎮 Gaming
👥 B2C
Gaming • B2C
Pulse Games is a mobile game developer and publisher focused on competitive, skill-based games that let players test abilities, win rewards, and monetize their talent. The company builds high-quality, graphics-driven mobile titles with engaging characters and puzzles, emphasizes fair matchmaking and real-player competition, and supports fast, secure payments (PayPal, Visa, Mastercard) with PCI DSS compliance to enable player payouts. Pulse Games operates a consumer-oriented gaming platform that connects players globally and encourages skill-based monetization.
VIP Manager
Job not on LinkedIn
🔥 0 minutes ago
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Pulse Games
11 - 50 employees
Founded 2025
🎮 Gaming
👥 B2C
Gaming • B2C
Pulse Games is a mobile game developer and publisher focused on competitive, skill-based games that let players test abilities, win rewards, and monetize their talent. The company builds high-quality, graphics-driven mobile titles with engaging characters and puzzles, emphasizes fair matchmaking and real-player competition, and supports fast, secure payments (PayPal, Visa, Mastercard) with PCI DSS compliance to enable player payouts. Pulse Games operates a consumer-oriented gaming platform that connects players globally and encourages skill-based monetization.
📋 Description
• Own a portfolio of VIP players, building strong, long-term relationships and acting as their primary point of contact • Deliver personalized communication, rewards, and experiences based on individual player needs and behavior • Drive retention and reactivation initiatives by monitoring player activity and identifying opportunities to increase engagement and lifetime value • Handle VIP requests, issues, and escalations with responsiveness, professionalism, and discretion • Work closely with Product and Marketing teams, sharing VIP player feedback and insights to deliver a seamless player experience • Ensure VIP interactions follow responsible gaming principles and relevant regulatory requirements • Continuously look for ways to improve the VIP experience, processes, and overall player journey
🎯 Requirements
• 3+ years of experience in VIP Management, or a similar player-facing role within real-money gaming, skill-based gaming, iGaming, online casino, sports betting, sweepstakes, or fantasy sports • Strong understanding of VIP player behavior, retention, and engagement, with proven experience managing high-value player relationships and delivering personalized service • Comfortable working with player data and using insights to guide communication, rewards, and retention initiatives • Strong problem-solving skills and the ability to handle sensitive or high-priority player issues calmly and professionally • Strong ownership mindset and ability to work independently in a fast-moving environment • Excellent written and spoken English, with strong communication and relationship-building skills • Availability to work primarily in US time zones and occasionally on weekends when needed
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