Lead Customer Success Manager, Tech Startup DACH

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PULT

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🤝 B2B

☁️ SaaS

💰 Pre Seed Round on 2022-01

B2B • SaaS • Workplace Management

PULT is a comprehensive hybrid workplace management solution designed to streamline office operations. It offers a suite of features including desk booking, visitor management, room reservations, and office insights. With its cloud-based platform, PULT enables organizations to efficiently manage various aspects of a flexible office environment, enhance employee coordination, and optimize space utilization through integrations with popular tools like Slack and Microsoft Teams.

📋 Description

• Customer support & onboarding: You use scalable approaches to support many customers and provide tailored onboarding and support for high-potential or at-risk accounts. • Product usage & health: You analyze usage trends to identify opportunities to strengthen customer engagement and deliver more value. • You independently implement strategies that improve customer retention and product adoption. • Churn and risk management: By continuously monitoring customer data, you detect early signs of churn or dissatisfaction and develop targeted measures to minimize risks and retain customers long-term. • Account growth: Together with the Sales team, you identify and drive expansion opportunities to realize the full potential of each account. • Product feedback: You actively collect customer feedback and help our product team continuously improve the product. • Data management and documentation: You ensure high data quality in the CRM by documenting interactions and identifying automation opportunities. • Projects: You lead projects that contribute to the advancement of Customer Success. • Leadership: You lead and take functional responsibility, managing and delegating tasks within a 2–3 person team.

🎯 Requirements

• 2–3+ years' experience as a Senior Customer Success Manager in a SaaS company. • Fluent in German and English. • Strong analytical thinking with a sense of ownership and initiative. • Skilled at identifying root causes and finding sustainable solutions through open communication. • Experience identifying up- and cross-selling opportunities. • Ability to prioritize and execute tasks based on customer needs, business impact, and expansion potential. • Commitment to data quality and accuracy; consistently addresses relevant data-related topics. • Initial experience in process design, automation, and scaling. • You thrive in dynamic environments, adapt quickly to challenges, and maintain a positive attitude.

🏖️ Benefits

• A highly motivated and committed team that values a great working atmosphere. • All necessary work equipment provided, including a new MacBook and more. • 100% remote work — offices available in Hamburg, Malaga, and Barcelona. • Generous vacation policy above the Spanish average. • A dynamic environment that encourages your professional development. • An exciting and challenging role where you actively contribute to the company's success and growth.