Designated Services Engineer

🔥 14 hours ago

🌵 Arizona, California, +4 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🌶️ New Mexico – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

💵 $107k - $183k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

✍️ Designer

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Pure Storage

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🏢 Enterprise

Enterprise • Cloud • Data Storage

Pure Storage is a leader in the field of data storage platforms, renowned for its innovative solutions in the industry. It has been consistently recognized as a leader in the Gartner Magic Quadrant for both Primary Storage Platforms and File and Object Storage Platforms, achieving the highest marks in Execution and Vision. Pure Storage provides scalable and sustainable storage solutions that cater to both enterprise and cloud needs, emphasizing zero downtime and seamless performance. It offers a range of services including AI infrastructure, cloud deployments, and data protection, making it a critical player in modern data management.

📋 Description

• Diagnose and resolve complex technical issues across the software stack—including Kubernetes, OpenShift, and major cloud providers—to ensure high availability for customer application workflows. • Analyze system logs and telemetry to reproduce issues, partnering with Engineering to develop long-term fixes and strategies that prevent recurring outages. • Manage the full lifecycle of technical support cases, providing expert guidance during critical production phases and POCs to maintain the highest levels of customer satisfaction and platform adoption. • Translate complex technical resolutions into accessible documentation and internal knowledge base articles to accelerate future incident response and empower the global support community.

🎯 Requirements

• Bachelor's Degree in a technical field and/or related technical experience. • Minimum 2-4 years of experience in customer-facing, technical support work/SRE • Deep technical proficiency in managing and troubleshooting container orchestration platforms (such as Kubernetes, OpenShift, or VMware Tanzu) and cloud infrastructure (AWS, Azure, or IBM Cloud). • Proven ability to triage and resolve sophisticated software stack issues, utilizing debugging tools and collaborating with engineering teams to navigate high-pressure escalations. • Strong fluency in English with the ability to articulate technical concepts clearly to both internal stakeholders and external partners, ensuring transparency during critical events. • Readiness to participate in shift rotations and on-call schedules to support our global customer base, combined with a self-motivated drive to take ownership of customer outcomes.

🏖️ Benefits

• Flexible time off • Wellness resources • Company-sponsored team events