Service Account Manager

🔥 14 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $93k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Pure Storage

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🏢 Enterprise

Enterprise • Cloud • Data Storage

Pure Storage is a leader in the field of data storage platforms, renowned for its innovative solutions in the industry. It has been consistently recognized as a leader in the Gartner Magic Quadrant for both Primary Storage Platforms and File and Object Storage Platforms, achieving the highest marks in Execution and Vision. Pure Storage provides scalable and sustainable storage solutions that cater to both enterprise and cloud needs, emphasizing zero downtime and seamless performance. It offers a range of services including AI infrastructure, cloud deployments, and data protection, making it a critical player in modern data management.

📋 Description

• Own the end-to-end service relationship for strategic accounts • Reduce support friction by identifying technical risks and delivering root cause analyses • Serve as the primary conduit between the customer and Everpure’s product leadership • Lead quarterly operational and executive management reviews • Coordinate complex implementations and migrations within change control windows

🎯 Requirements

• 3+ years of relevant experience (customer-facing, large accounts, industry related) • Demonstrated ability to influence cross-functional stakeholders and navigate matrixed environments to drive customer success • Mastery in articulating complex technical issues to both technical and non-technical audiences • Expert organizational and project management skills • Proficient understanding of data storage, cloud infrastructure, or adjacent enterprise IT sectors • Periodic travel to customer sites for in-person meetings, may be up to 30% in EMEA and APJ regions

🏖️ Benefits

• Flexible time off • Wellness resources • Company-sponsored team events