Technical Support Specialist

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🕒 March 31

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Logo of PurpleRain Technologies Inc.

PurpleRain Technologies Inc.

11 - 50 employees

Founded 2011

☁ SaaS

đŸ€– Artificial Intelligence

đŸ€ B2B

SaaS ‱ Artificial Intelligence ‱ B2B

<PurpleRain Technologies Inc. > PurpleRain Technologies Inc. is an AI-powered SaaS company that builds a portfolio of self-serve, product-led platforms for small and medium-sized businesses. Its offerings include a cloud phone system, an AI call-management product, a domain marketplace, an applicant tracking/recruiting platform, uptime and brand monitoring, and SaaS spend management. The company emphasizes scalable, enterprise-grade solutions that are easy to onboard without sales calls, and donates 10% of profits to college scholarships through its foundation.

📋 Description

‱ Provide real time live chat, ticket based and voice support ‱ On-demand demo and remote support for troubleshooting ‱ Answer incoming phone calls from customers to offer support ‱ Answering support tickets to help customers and free trials

🎯 Requirements

‱ Self motivated and proactive mindset ‱ Remote work experience is considered an asset ‱ Prior experience in a customer-facing role (Support, Success, Account Management, or Sales)

đŸ–ïž Benefits

‱ Opportunity to have a big impact on our growth and your career ‱ No red tape or pointless meetings

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