RevOps Systems Manager

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🔥 2 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟢 Junior

💹 Revenue Operations

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Puzzel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Puzzel is the leading European provider of cloud contact centre solutions. Every day, more than 1,200 organisations across 40 countries use our software to deliver smart customer experiences, blending the powers of people and technology to serve customers efficiently, effectively and with empathy. The Puzzel Platform enables organisations to create rich journeys for their customers, with a mix of live and self-service experiences that give people the freedom to choose when, where and how they get help. Artificial intelligence is harnessed at every touchpoint to automate tasks, provide insight, and personalise service and support. Puzzel also includes a suite of productivity and planning tools to empower managers and agents to reach their goals and continuously improve performance. With 20+ years of experience in the industry, Puzzel is the CCaaS provider organisations trust when every moment matters. For more information, visit www.puzzel.com.

📋 Description

• The RevOps Systems Manager is the operational backbone of Puzzel's commercial engine • You will own the integrity, performance and evolution of the systems that Sales, Marketing, Customer Success and Partnerships run on every day • Your mission is to ensure our tech stack, anchored by Salesforce, is stable, scalable and frictionless • This is a hands-on role that balances day-to-day platform management with longer-term process improvement • You will bring a forward-looking approach to how the stack is run - actively adopting AI-native tooling, agentic workflows and emerging automation patterns where they reduce manual overhead and sharpen commercial execution • You will work closely with our Salesforce Admin - certified and growing fast - operating as a player-coach who builds alongside, raises the technical bar and expands what the team can deliver over time • Own the configuration, data model and day-to-day administration of Salesforce and the wider GTM tech stack, ensuring systems are clean, reliable and fit for purpose • Manage user access, roles, profiles, validation rules, workflows and process automations across CRM and connected platforms • Act as the primary internal escalation point for systems issues, triaging, resolving and documenting solutions across the GTM toolset • Own data quality standards across the GTM stack - including deduplication, enrichment, normalisation and validation rules • Build and maintain processes that keep contact, account and opportunity data accurate and actionable for commercial teams • Define and enforce data governance policies, working cross-functionally to ensure consistent data entry and hygiene practices • Translate commercial process requirements into system logic - building, testing and maintaining workflows, automations and routing rules that support the end-to-end GTM motion • Partner with Sales, Marketing and Customer Success to identify friction points in existing processes and implement systems-level solutions • Document system configurations, process flows and administrative procedures to reduce reliance on tribal knowledge • Manage the end-to-end data flow between CRM, CPQ, Marketing Automation, Data Enrichment and Call Intelligence tools • Evaluate new tools against existing stack needs, leading technical due diligence, integration scoping and onboarding • Ensure integrations between platforms are maintained, monitored and documented, with clear ownership of data flows between systems • Build and maintain dashboards and reports that give commercial leaders visibility into pipeline health, funnel performance and operational metrics • Partner with Revenue Operations leadership to ensure reporting is consistent, trusted and aligned to how the business measures success • Identify data gaps and system limitations that impact reporting accuracy and lead initiatives to resolve them.

🎯 Requirements

• Proven experience in a RevOps, CRM administration or systems management role within a B2B SaaS environment • Deep hands-on expertise with Salesforce - including data model design, flow automation, validation rules, roles and permissions • Salesforce Administrator certification is a strong advantage • Demonstrated ability to independently diagnose and resolve integration issues across CRM and adjacent platforms, including reading API logs and isolating root causes without relying on vendor support to lead the investigation • Strong understanding of B2B GTM processes - including lead lifecycle, opportunity management, territory and routing logic, and renewal workflows • Demonstrated ability to translate business requirements into system configurations and document them clearly for both technical and non-technical stakeholders • A player-coach mindset: comfortable building alongside more junior team members, pushing them on craft and growing their scope • A data-first mindset: comfortable defining quality standards, building validation frameworks and owning the cleanliness of commercial data.

🏖️ Benefits

• Competitive salary based on Mercer salary benchmarking data • Flexible, hybrid approach to working; split your time between the office and home • You get to be part of a fun, driven and supportive team • Annual Summer and Christmas parties • Excellent development opportunities and a great company culture