Puzzle
51 - 200 employees
Founded 2021
🎯 Recruiter
🤝 B2B
Recruitment • B2B
Puzzle is a staffing and recruiting firm that connects businesses with top Latin American technology talent. They specialize in engineering staff augmentation and building dedicated engineering teams—providing developers, product managers, QA, and other technical roles to help companies scale. Puzzle focuses on nearshore, technical staffing for organizations seeking skilled IT and engineering professionals.
Account Manager
Job not on LinkedIn
🔥 31 minutes ago
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Puzzle
51 - 200 employees
Founded 2021
🎯 Recruiter
🤝 B2B
Recruitment • B2B
Puzzle is a staffing and recruiting firm that connects businesses with top Latin American technology talent. They specialize in engineering staff augmentation and building dedicated engineering teams—providing developers, product managers, QA, and other technical roles to help companies scale. Puzzle focuses on nearshore, technical staffing for organizations seeking skilled IT and engineering professionals.
📋 Description
• Manage a portfolio of customer accounts and serve as a trusted day-to-day point of contact • Build a strong understanding of each client’s business model, workflows, and operational needs • Drive onboarding, adoption, and ongoing engagement with the platform • Monitor account health, usage trends, and performance metrics to identify risks and growth opportunities • Track churn indicators and support retention and expansion efforts • Deliver a personalized, high-touch experience across both large and small accounts • Support onboarding and rollout initiatives, especially across multi-location organizations (MSOs) • Lead training sessions and implementation calls for new clients and locations • Ensure onboarding follows a structured, repeatable process • Track rollout progress and ensure milestones are met across multiple locations • Coordinate internal setup and ensure consistency across implementations • Act as the frontline contact for customer needs post-launch • Support configuration updates, workflow changes, and new location rollouts • Respond to client questions with clarity, urgency, and ownership • Identify issues early and escalate when needed to internal teams • Maintain continuity so clients experience seamless communication across teams • Build and maintain account reporting and performance tracking (ROI, activity, adoption) • Provide insights to improve client outcomes, retention, and efficiency • Help document and refine standard operating procedures and playbooks • Identify process gaps and recommend improvements for scalability and consistency • Contribute to improving workflows as the client base and operations scale
🎯 Requirements
• 2+ years of experience in account management, customer success, onboarding, or operations • Strong written and verbal English communication skills • Ability to build relationships and communicate effectively with both leadership and operational teams • Strong organizational skills and ability to manage multiple workflows and priorities • Analytical mindset with experience using spreadsheets, reports, or dashboards • Comfortable learning and navigating software platforms and client-specific workflows • Experience in SaaS, onboarding, client operations, or support environments preferred • Experience supporting multi-location organizations is a strong plus
🏖️ Benefits
• Competitive Salary: Earn a USD salary that matches your skills and experience. • Paid Time Off: We value work-life balance, offering PTO so you can recharge. • Health Insurance Subsidy: Your health matters, and we help with a subsidy to cover your care. • Salary Reviews every year! • Paid Training and Certifications
Apply Now
