Customer Onboarding Manager, German Speaking

🕒 April 29

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Qargo TMS

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🚗 Transport

☁️ SaaS

🤝 B2B

Transport • SaaS • B2B

Qargo TMS is a tech scale-up that provides a Transport Management System (TMS) designed to transform the transportation and logistics industry by automating administrative processes and optimizing planning. Headquartered in London and Ghent, the company focuses on creating a user-friendly, intuitive SaaS platform that improves efficiency, profitability, and sustainability for transport operators and logistics businesses.

📋 Description

• Guide our customers (transport companies) through the onboarding journey of Qargo, from kick-off and process analysis to go-live and aftercare. • Analyse their current way of working, fe. planning, order entry and invoicing workflows, and translate these into an efficient Qargo setup. • Configure the platform and deliver hands-on training to our customers so they can confidently work in Qargo from day one. • Act as the main point of contact during implementation. • Check in regularly to ensure satisfaction, a smooth transition and strong adoption of the platform. • Support pre-sales by analysing potential client needs and providing technical input during demos. • Capture insights and improvement opportunities, and collaborate closely with Sales, Product and Engineering to continuously optimise our solution. • Travel regularly across the country to meet customers.

🎯 Requirements

• An operational background in transport or logistics (e.g. planning, dispatch), and curiosity about SaaS. • Or experience implementing complex SaaS solutions and an interest in logistics operations. • A self-starter who takes initiative and enjoys variety in their work. • Strong communication skills with both technical and non-technical audiences. • Customer-focused and passionate about delivering the best possible customer experience. • Proactive, organised, and flexible, thriving in a fast-paced, scaling environment. • Fluent in German, Dutch and English (both written and spoken). • A valid driver’s license and access to a car are needed for customer visits.

🏖️ Benefits

• A competitive salary package • A role with real ownership, responsibility, and impact • The chance to join our Dream Team and grow alongside Qargo as we expand across Europe. • A flexible and trust-based working environment