Senior Field Applications Specialist, HID

🕒 July 7

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QIAGEN

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🧬 Biotechnology

🏥 Healthcare

🔥 Funding within the last year

💰 $750M Post-IPO Debt - Qiagen on 2025-08

Biotechnology • Healthcare

QIAGEN is a global provider of sample and assay technologies and related systems for molecular diagnostics, applied testing, academic and pharmaceutical research. The company supplies instruments, consumable kits and assays (including PCR and nucleic-acid–based workflows), as well as software and bioinformatics solutions that support clinical laboratories, life-science research, and drug development. QIAGEN’s offerings focus on enabling detection, extraction, and analysis of biological samples for diagnostics, research and applied molecular testing.

📋 Description

• Work closely with the sales and support organisation at QIAGEN to deliver onsite and remote support to HID and forensic customers in the EMEA region. • Remove technical objections during the pre-sales process through delivery of demonstrations, product evaluation trainings and technical consultation with HID and forensic laboratory stakeholders. • Provide ongoing after-sales support including troubleshooting, technical guidance and delivery of validation services in accordance with international and regional guidelines. • Plan and perform internal validation studies and subsequently report validation data to aid faster implementation of QIAGEN solutions. • Stay up to date on the latest advancements and methodologies for the processing of forensic samples as well as maintain a firm understanding of the traditional STR workflow used in labs around the world. • Focus on customer satisfaction and provide expertise and ongoing consultative support to end users, advising them on which products, techniques and resources they can use to improve their laboratory processes and success rates. • Work closely with HID Sales Specialists to plan and deliver on sales activities with a focus on meeting and exceeding regional sales targets and assigned business objectives. • Daily use of Salesforce.com CRM system to log, track and monitor customer support events.

🎯 Requirements

• University degree (ideally PhD or Masters) in a relevant subject, or equivalent experience. • Proven laboratory experience of forensic/ HID workflows. • Proven experience with relevant products such as QIAGEN HID portfolio and NGS technologies. • Experience in validation of laboratory (workflows, assays and instrumentation) in accordance to ENFSI/SWGDAM guidelines to ISO17025 standard. • Fluent in English and German, written and spoken. • Willingness and availability to travel internationally across the EMEA region with up to 80% of time spent in the field. • Location close to an international airport is essential.

🏖️ Benefits

• Bonus/Commission • Local benefits • Referral Program • Volunteer Day • Internal Academy ( QIALearn ) • Employee Assistance Program • Hybrid work (conditional to your role)