Customer Success Manager

🕒 May 1

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Qovery

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

☁️ SaaS

🤝 B2B

🏢 Enterprise

🔥 Funding within the last year

💰 $13M Series A - Qovery on 2025-09

SaaS • B2B • Enterprise

Qovery is an Internal Developer Platform (IDP) that simplifies cloud infrastructure for engineering teams by providing tools to deploy, manage, and scale applications with minimal infrastructure overhead. The platform offers features like ephemeral testing environments, streamlined paths to production, and automation to reduce DevOps complexity, enabling developers to focus on building software rather than managing infrastructure. Qovery is delivered as a cloud-oriented service aimed at improving developer productivity and operational efficiency.

📋 Description

• Own a portfolio of ~70 SMB accounts ($5k–$15k ARR) • Drive account health, retention, and expansion opportunities • Identify upsell signals and contribute to revenue growth • Act as the main advocate for your customers internally • Ensure consistent engagement across your portfolio (no inactive accounts >60 days) • Maintain churn rate below 3% • Track and maintain CRM hygiene (health scores, notes, next steps, risks) • Proactively identify at-risk accounts and execute mitigation plans • Ensure high CSAT / NPS through consistent value delivery and communication • Lead onboarding and activation for new customers • Partner with AEs and Solution Engineers for complex implementations • Drive time-to-value under 14 days whenever possible • Ensure smooth adoption through structured onboarding plans • Identify expansion opportunities across your portfolio • Collaborate with Product and Sales on feature-driven upsell motions • Improve resolution times through structured follow-up and prioritization • Monitor billing, renewals, and payment status • Ensure accuracy of customer data and contract information.

🎯 Requirements

• ~2 years experience in Customer Success, Sales Development, Account Executive, or similar customer-facing roles • Experience in a SaaS, technical, or developer-focused environment • Comfort engaging with technical stakeholders (Developers, DevOps, CTOs) • Basic understanding of cloud infrastructure or developer tools ecosystem • Ability to manage multiple priorities in parallel (high-volume environment) • Strong cross-functional collaboration skills (Sales, Product, Engineering) • Highly organized, structured, and ownership-driven • Fluent in English and French (additional languages a plus).

🏖️ Benefits

• Flexible Work Setup: Remote-first culture; work from anywhere with a reliable internet connection. • Learning Opportunities: Professional development and growth supported from day one. • Innovative Environment: Join a high-growth startup pushing boundaries in cloud technology. • Authentic Culture: Collaborate with a team that values care, innovation, and customer success.