Quaker Houghton
1001 - 5000 employees
đ Automotive
đď¸ Construction
đź Consulting
Automotive ⢠Construction ⢠Consulting
Quaker Houghton is the global leader in industrial process fluids, dedicated to continually improving and innovating for its customers in industries such as steel, aluminum, automotive, aerospace, and more. With a strong presence across over 25 countries, the company specializes in optimizing production processes, reducing costs, and enhancing safety and sustainability. Their expert team collaborates closely with customers to deliver effective solutions that ensure operational efficiency and advanced performance in metalworking and related applications.
Customer Service Representative, French
Job not on LinkedIn
đĽ 0 minutes ago
đŁď¸đŤđˇ French Required
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Quaker Houghton
1001 - 5000 employees
đ Automotive
đď¸ Construction
đź Consulting
Automotive ⢠Construction ⢠Consulting
Quaker Houghton is the global leader in industrial process fluids, dedicated to continually improving and innovating for its customers in industries such as steel, aluminum, automotive, aerospace, and more. With a strong presence across over 25 countries, the company specializes in optimizing production processes, reducing costs, and enhancing safety and sustainability. Their expert team collaborates closely with customers to deliver effective solutions that ensure operational efficiency and advanced performance in metalworking and related applications.
đ Description
⢠Deliver an exceptional customer service experience by providing high-quality support and exceeding customer expectations ⢠Communicate with customers and colleagues across different countries ⢠Process and manage customer orders ⢠Provide updates on order status, shipments, and deliveries ⢠Work closely with Supply Chain, Logistics, Production, and Sales teams ⢠Support quotation requests and customer enquiries ⢠Maintain accurate customer records and documentation ⢠Manage customer orders from receipt through delivery ⢠Handle customer enquiries, resolve issues, and coordinate with multiple stakeholders
đŻ Requirements
⢠Previous experience in Customer Service, Order Management, Logistics, Supply Chain, or a similar operational environment ⢠Experience in an international manufacturing, industrial, logistics, or distribution environment is highly valued ⢠Proven ability to manage customer orders from receipt through delivery ⢠Experience handling customer enquiries, resolving issues, and coordinating with multiple stakeholders ⢠Strong written and spoken communication skills in French and English ⢠Proficiency in Microsoft Outlook, Excel, and Word ⢠Experience with ERP systems such as SAP, Oracle, JDE, or similar ⢠Solid understanding of customer service processes within a supply chain and logistics environment ⢠Ability to manage multiple priorities accurately and with attention to detail ⢠Strong problem-solving and decision-making skills ⢠Effective relationship-building with customers and internal stakeholders ⢠Excellent organizational and time-management skills ⢠Proactive approach and ability to work independently and collaboratively ⢠Adaptability, resilience, and continuous improvement mindset ⢠Commitment to safety, quality, and integrity
đď¸ Benefits
⢠Immediate start date ⢠A fixed-term contract until 29th January 2027 ⢠Flexible working arrangements, including remote working ⢠An international, collaborative and dynamic work environment ⢠QH University that offers continuous training tools for all seniority levels ⢠Wellbeing, Colleague Resource Groups & other attractive DEI programs ⢠Global Giving initiatives offering paid volunteering leave to dedicate to the cause of your choice ⢠Competitive compensation and benefit programs
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