Qualfon
B2B • eCommerce • Telecommunications
Qualfon is a comprehensive provider of customer engagement solutions, specializing in services such as contact center operations, digital marketing, data analytics, and fulfillment. The company focuses on enhancing customer interactions and driving revenue through a blend of innovative marketing strategies and back-office support. With a strong commitment to customer care, Qualfon aims to improve customer loyalty and satisfaction across various industries.
Call Center Agent, Texas
6 days ago
🤠 Texas – Remote
💵 $18 - $22 / hour
⏰ Full Time
🟢 Junior
📞 Call Center Representative
🚫👨🎓 No degree required
Qualfon
B2B • eCommerce • Telecommunications
Qualfon is a comprehensive provider of customer engagement solutions, specializing in services such as contact center operations, digital marketing, data analytics, and fulfillment. The company focuses on enhancing customer interactions and driving revenue through a blend of innovative marketing strategies and back-office support. With a strong commitment to customer care, Qualfon aims to improve customer loyalty and satisfaction across various industries.
📋 Description
• Engage with members via phone, email, and other channels • Build rapport and trust with clients • Process insurance transactions maintaining compliance • Collaborate with insurance carriers and internal teams • Maintain required certifications and grow product knowledge • Meet performance metrics related to service quality and member satisfaction
🎯 Requirements
• High School diploma or GED required; some college degree preferred • At least 6 months of customer service experience required • Strong written and verbal communication skills • Ability to multitask across multiple applications • Must have an Active Property & Casualty license or earn a license within XX days of hire • Typing speed of 25 WPM with 90% accuracy • Solid understanding of insurance compliance and regulatory standards • Basic technical troubleshooting skills • Veterans and their family members are encouraged to apply.
🏖️ Benefits
• Compensation during training period at $18 per hour • Opportunities for career development • Employee-first culture
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