Client Service Specialist

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Qualfon

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1995

🤝 B2B

🛍️ eCommerce

📡 Telecommunications

B2B • eCommerce • Telecommunications

Qualfon is a comprehensive provider of customer engagement solutions, specializing in services such as contact center operations, digital marketing, data analytics, and fulfillment. The company focuses on enhancing customer interactions and driving revenue through a blend of innovative marketing strategies and back-office support. With a strong commitment to customer care, Qualfon aims to improve customer loyalty and satisfaction across various industries.

📋 Description

• Assign work responsibilities through global knowledge of operational functions to ensure flawless execution • Manage large ongoing projects composed of several smaller projects/jobs • Participate in Start of Work Meetings as assigned • Review estimates and budget to manage change • Hold meetings to review performance issues/concerns • Interface with internal customers to clarify project/job expectations • Provide project/job status, concerns, or risks • Create detailed work instructions/business guidelines • Audit various forms as requested by clients • Plan daily, weekly, monthly requirements for projects • Identify requests outside day-to-day activity that require change • Suggest process improvements individually or through focus groups • Follow up on project/job status with departments • Ensure a clean, organized, and safe work environment • Assist in training of team members as required

🎯 Requirements

• Daily attendance, punctuality and availability are critical essential functions of the job • Excellent Communication Skills (verbal and written) • Analytical Skills/Detail Oriented • Multi-Tasking Ability • Excellent Organizational/Time Management Skills • Creative Problem Solving Skills • Delegation/Follow-up Skills • Solid Computer Skills • All Microsoft Office Products • Web Navigation • Requires 35 WPM typing skill • Strong customer service orientation • Team player with a collaborative and positive attitude • Ability to create timelines and identify program risks

🏖️ Benefits

• Willingness to be inconvenienced for the customer • Excellent customer service • Strong telephone support • Opportunity for professional growth and development