Seasonal Customer Service Representative

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $15 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Qualfon

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1995

🤝 B2B

🛍️ eCommerce

📡 Telecommunications

B2B • eCommerce • Telecommunications

Qualfon is a comprehensive provider of customer engagement solutions, specializing in services such as contact center operations, digital marketing, data analytics, and fulfillment. The company focuses on enhancing customer interactions and driving revenue through a blend of innovative marketing strategies and back-office support. With a strong commitment to customer care, Qualfon aims to improve customer loyalty and satisfaction across various industries.

📋 Description

• Respond to inquiries via inbound and outbound service; telephone interactions to address a variety of customer inquiries in a consistently polite manner • Main type will be handling basic Eligibility and Benefits questions to dental Providers • Forwarding specific inquiries as directed for priority resolution • Documenting each encounter/resolution in the computer tracking system • Strong capacity to retain information • Aptitude to deliver on all customer requests/concerns with a friendly and professional demeanor. • Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude • Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance • At ease with multi-tasking in several computer applications at once while holding a conversation with a customer.

🎯 Requirements

• One-year previous call center or equivalent role/position • Ability to attend 100% classroom training program • Dental Care industry experience and knowledge considered a strong advantage • Passion to meet or exceed performance goals • Working in a time-sensitive environment • Typing speed of 25 WPM with 90% accuracy required. • Strong communication skills—clear, caring, and professional. • Solid computer skills, including MS Office and navigating the web. • Reliability, flexibility, and a commitment to getting the job done right. • Desktop or laptop (Windows 11) • At least 8GB of RAM and a Processor speed – i3 4th generation or better • USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) • Must have available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS14 or later

🏖️ Benefits

• Virtual paid training • Work from home opportunity