Product Support Representative

Job not on LinkedIn

🔥 22 hours ago

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $36.8k - $68.3k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Thomson Reuters

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2008

💸 Finance

📱 Media

☁️ SaaS

Finance • Media • SaaS

Thomson Reuters is a global content and technology company that provides professionals with reliable and accurate solutions across the legal, tax and accounting, international trade, and risk management sectors. The company offers a range of products including legal research tools, tax preparation software, compliance and regulatory solutions, and media services like Reuters for global news. With significant investments in generative AI, Thomson Reuters continues to innovate in helping professionals optimize their workflows and enhance their decision-making. Their platforms serve various industries such as law firms, corporations, tax professionals, and media organizations, providing essential tools that combine powerful technology with in-depth expert content.

📋 Description

• Build a working knowledge of SafeSend One and the tax & accounting industry. • Respond promptly and professionally to customer inquiries via phone, email, and/or chat. • Troubleshoot and resolve software-related technical issues, escalating complex issues as needed. • Document customer interactions accurately and with attention to detail. • Collaborate with product development and other internal teams to communicate customer feedback.

🎯 Requirements

• 1+ years of experience in a customer-facing role preferred, ideally in tax, accounting, or finance industry. • Experience with email, telephony, and chat customer interactions preferred. • Above average computer skills (Microsoft Office Suite, Azure, Zendesk). • High school diploma or equivalent required; associate degree or equivalent workforce experience preferred. • Proven experience in a technical support role within a customer-focused environment. • Ability to maintain confidentiality and handle sensitive customer information with integrity.

🏖️ Benefits

• Flexibility & Work-Life Balance: Flex My Way supportive policies. • Comprehensive benefit plans including health, dental, vision, and life insurance. • Retirement savings and 401k plan with company match. • Flexible vacation and paid time off, including Mental Health Days. • Career Development: Continuous learning and skill development opportunities. • Employee incentive programs for mental, physical, and financial wellbeing. • Two paid volunteer days off annually and opportunities for pro-bono consulting projects.