Support Specialist

🔥 13 hours ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $16 - $22 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Patterson Companies, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1877

⚕️ Healthcare Insurance

🤝 B2B

Healthcare Insurance • B2B

Patterson Companies, Inc. is a leading distributor and provider of products, technologies, services, and business solutions for the dental and animal health markets. The company has a comprehensive portfolio and distribution network, supported by a dedicated workforce, aimed at enhancing oral and animal health worldwide. Patterson serves customers across North America and the United Kingdom, offering expertise and support as a trusted partner in these markets.

📋 Description

• Respond to Inbound and Outbound Calls providing technical support, answer how-to questions, and consult on workflow inquiries for software, services, peripheral devices, and equipment • Utilize all equipment and resources provided to perform the job at the highest proficiency • Meet or exceed department performance metrics • Maintain technical proficiency through continued education with relevant software, services, peripheral devices, and equipment • Communicate and escalate issues with customers, peers, and leadership effectively, in a timely manner, with positive engagement • Follow established department processes and procedures • Learn new required skillsets aligned with evolving business needs while following the appropriate growth trajectory of the role • Follow schedule in workforce system(s) utilizing proper time management procedures • Comply with Company and department policies and standards; performs other duties as assigned

🎯 Requirements

• High School Diploma or Equivalent • 1 year Customer service experience • 1 year Experience with customer relationship management, point of sale, or similar systems with basic troubleshooting • 2 years Experience with practical application of Microsoft Operating Systems and Platforms (Windows, Excel, Outlook, Word, Powerpoint) • Associate's Degree (preferred) • Technical certifications (preferred) • 2 years Technical experience supporting software, computer hardware, network, or other technical troubleshooting

🏖️ Benefits

• Full Medical, Dental, and Vision benefits and an integrated Wellness Program • 401(k) Match Retirement Savings Plan • Paid Time Off (PTO) • Holiday Pay & Floating Holidays • Volunteer Time Off (VTO) • Educational Assistance Program • Full Paid Parental and Adoption Leave • LifeWorks (Employee Assistance Program) • Patterson Perks Program