Senior Analyst, Process Optimization Engineering

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Qualfon

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1995

🤝 B2B

🛍️ eCommerce

📡 Telecommunications

B2B • eCommerce • Telecommunications

Qualfon is a comprehensive provider of customer engagement solutions, specializing in services such as contact center operations, digital marketing, data analytics, and fulfillment. The company focuses on enhancing customer interactions and driving revenue through a blend of innovative marketing strategies and back-office support. With a strong commitment to customer care, Qualfon aims to improve customer loyalty and satisfaction across various industries.

📋 Description

• Identify Improvement Opportunities • Assist process owners in identifying improvement opportunities. • Contextualize and conceptualize objectives and needs within the framework of: • Mission Statement • Mission Leader role definition • STRIDES values • Manage Operational Information • Work with business teams, leveraging technology as needed. • Assist process owners in improving current processes and resolving process-related issues. • Conduct meetings, collect data, analyze information, and document processes. • Study and improve existing processes. • Provide education to standardize terminology across areas, departments, and geographic locations. • Process Workshops Facilitation • Lead process redesign workshops. • Facilitate process mapping and business process reengineering. • Document objectives, analysis, and conclusions. • Provide training on process improvement tools. • Assist in documenting policies and procedures resulting from improved processes. • Support presentations of improved processes to stakeholders for discussion. • Executive and Client Support • Support executives responsible for strategic client relationships on process optimization initiatives. • Present process improvement initiatives and results to clients at executive levels. • Monitor, assess, and recommend solutions for both transactional and strategic issues, including those beyond the scope of work. • Develop strong line management relationships to ensure alignment with business objectives. • Build strong client relationships based on trust and confidentiality. • Audits and Assessments • Perform moderately complex audits and assessments of internal processes to ensure compliance. • Conduct audits related to: • Newly hired employees • Technology management • Project and program management • Supplier management • Draft audit reports and present issues with practical cross-functional solutions. • Complete assigned audits within budgeted timelines. • Identify emerging risks and recommend improvement solutions. • Contribute to audit process improvements, including automated routines. • Apply internal audit standards, policies, and regulations. • Continuously plan for future quality department operations and procedural improvements.

🎯 Requirements

• Bachelor’s Degree required • Engineering, IT, or Business degree preferred • Six Sigma BLACK Belt certification is required • Minimum of 5 years of relevant work experience • Knowledge of continuous improvement methodologies such as Lean, 5S, and Theory of Constraints (preferred) • Knowledge of Business Process Reengineering (preferred) • Familiarity with ERP, CRM, BPM, BI, and basic statistical analysis tools (preferred) • Excellent verbal and written presentation skills • Full English language proficiency • Strong analytical and questioning skills to understand client needs and priorities • Strong representation and ambassadorship for Qualfon • Willingness to travel.

🏖️ Benefits

• Competitive salary • Flexible working hours • Professional development budget • Home office setup allowance • Global team events