Enterprise Account Manager

🕒 October 17, 2025

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

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Qualifacts

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

⚕️ Healthcare Insurance

🧘 Wellness

☁️ SaaS

Healthcare Insurance • Wellness • SaaS

Qualifacts is a leading provider of end-to-end behavioral health electronic health records (EHR) solutions, designed to modernize client care and improve outcomes in mental and behavioral health services. The company offers a range of services including virtual care, clinical documentation, treatment planning, billing, and business intelligence tailored for mental health agencies, health and human services, addiction treatment, and small practices. With innovative tools and a focus on increasing practice efficiency and client satisfaction, Qualifacts supports healthcare providers in delivering exceptional holistic care.

📋 Description

• Act as the Single Point of Contact (SPOC) for key business contacts (ex: economic buyers, Executives) within existing accounts • Understand and communicate key performance metrics and partnership outcomes • Identify customer requirements, uncover roadblocks and coordinate with key internal resources to solve problems, deliver on action plans and meet contractual commitments • Responsible for management of all commercial relationship items including contract management, pricing negotiation, renewals, M&A and expansion • Responsible for key administrative tasks including Salesforce administration, data integrity, reporting and forecasting • Develop, communicate, and maintain account plans • Partner with assigned Customer Success Managers to deliver monthly and/or quarterly business reviews • Maintain high engagement within assigned accounts while engaging in Customer relationship building to increase Customer Champion/Referral program • Develop expanded business opportunities by analyzing account potential, initiating, developing, and closing sales • Develop sales by making initial presentations; explaining product and service enhancements and additions; introducing new products and services • Responsible for preparing any necessary paperwork including Amendments, Statements of Work or new contracting paperwork as approved by the legal team • Partner with the contracts team and revenue operations to ensure visibility and transparency on all customer contracting requirements, activity and forecasts.

🎯 Requirements

• Minimum 8 years’ sales and/or account management experience • Bachelor’s degree preferred • Healthcare Industry Experience • Proven performance in achieving KPIs • Must be able to build effective customer relationships • Must have proven skills in prospecting • Must be a team player • Strong problem-solving abilities, strategic thinker, conflict resolution, time management and attention to detail is a must • Ability to work in fast paced environment and meet business SLA’s • Ability to work independently and manage multiple accounts simultaneously • Strong communication skills both verbal and written • Proven data driven skills • Proficiency in Microsoft Suite • Some travel required.

🏖️ Benefits

• Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.