Customer Onboarding Manager

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Qualio

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

⚕️ Healthcare Insurance

🧬 Biotechnology

SaaS • Healthcare Insurance • Biotechnology

Qualio is a quality management software company providing solutions for growing life science businesses. With a focus on empowering the life sciences sector, Qualio offers an electronic Quality Management System (eQMS) that integrates seamlessly with business-critical applications, facilitating everything from ISO compliance to FDA clearance. Trusted by over 650 quality-centric businesses, Qualio's platform is designed to streamline and simplify quality processes, making it easier for companies to meet regulatory requirements and improve product development efficiency. The platform supports various sectors, including medical devices, pharmaceuticals, and biotech, helping them embed quality and compliance into their operations, speed up market entry, and maintain continuous improvement and audit readiness.

📋 Description

• Manage a portfolio of onboarding projects, ensuring that projects are consistently delivered on time and with quality • Partner with customers to understand their business requirements and objectives, and help design solutions and onboarding plans to achieve these objectives • Effectively manage all project communications, both internally and externally with customers • Educate and enable customers on Qualio products and best practices • Identify and track project risks and issues, and coordinate with internal resources to ensure timely resolution • Partner with Sales and CSMs to ensure smooth hand-offs throughout the customer journey, and with the Product team to ensure effective feedback loops for customer requirements • Maintain excellent relationships with Product Management and Development, ensuring all work is customer-focused.

🎯 Requirements

• Candidates should have ONE of the following: • 3+ years of Customer Onboarding or Implementation experience in a B2B SaaS company • 3+ years working in a quality-related role for a medical device or life sciences company or an adjacent, heavily regulated industry. • Demonstrated experience as a trusted advisor to customers/clients • Great communication skills across multiple mediums (video conference, phone, email) • Willingness to learn and use coaching feedback to improve • Experience with project management software • Exceptional organizational and time management skills • The ability to thrive in a fast-paced environment

🏖️ Benefits

• Competitive salary • Matching 401k • Medical, Dental, and Vision Benefits • Dependent & Health FSA, Short/Long Term Disability, Basic & Voluntary Life Insurance • Unlimited PTO policy • Company allowance for home office supplies • 12 weeks paid parental leave • Opportunity to make a difference through helping life-saving products get to market