Senior Client Success Executive

🕒 May 19

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Quantum Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1999

⚕️ Healthcare Insurance

💳 Fintech

💰 Private Equity Round on 2020-11

Healthcare Insurance • Fintech • AI

Quantum Health is a healthcare navigation company that simplifies the healthcare experience by providing comprehensive care solutions and personalized member support. The company focuses on improving clinical and financial outcomes for its clients by guiding members to quality care and optimizing health benefits. With a tech-empowered approach, Quantum Health uses real-time technology to proactively engage members and ensure a smooth healthcare journey, ultimately delivering significant cost savings and enhanced satisfaction for both employees and employers.

📋 Description

• Work closely with clients to understand their business objectives and ensure the company’s product or service delivers measurable value aligned with their goals • Serve as the primary point of contact for key accounts, managing day-to-day communications and ensuring strong relationships with client stakeholders at all levels • Lead clients through the onboarding process and drive product/service adoption by providing training, best practices, and ongoing support tailored to their specific needs • Identify opportunities for account growth, including upselling additional services, cross-selling complementary products, and recommending new solutions that enhance client success and increase revenue • Proactively manage client renewals, minimizing churn through ongoing engagement and demonstrating continuous value • Regularly track and assess client health, using data and insights to identify risks and opportunities for deeper engagement and growth • Develop and execute client success plans that align with client goals and foster long-term partnerships, driving retention and growth within assigned accounts • Monitor key success metrics such as adoption rates, client satisfaction scores (NPS/CSAT), and revenue growth • Regularly report progress and outcomes to both clients and internal stakeholders • Act as a trusted advisor and advocate for the client, ensuring any issues or concerns are addressed swiftly and effectively, coordinating with internal teams as necessary • Work closely with Sales, Product, Marketing, and Support teams to ensure a seamless client experience and identify opportunities for improvement or innovation in the client journey • Collect and relay client feedback to internal teams, providing insights to improve product offerings, services, and overall client experience

🎯 Requirements

• Bachelor's degree in business or equivalent experience • 10+ years' related industry experience in consulting, sales, or other applicable area • Proven experience in client success, account management, or customer experience, focusing on driving client outcomes and revenue growth • Strong relationship-building and communication skills, capable of working with a variety of client stakeholders, including executives • Experience managing complex client accounts and coordinating across multiple departments • A results-driven mindset, focusing on client retention, growth, and overall satisfaction • Proficiency with CRM systems and client success platforms • Analytical thinking and problem-solving skills to proactively address client challenges • Strong administrative/technical skills; comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently • A high degree of personal accountability and trustworthiness

🏖️ Benefits

• Health, vision and dental coverage • Life insurance • Legal and identity protection • Adoption assistance • Employee Assistance Program (EAP) • Teladoc services • 401(k) plan with up to 4% employer match • Paid Time Off (PTO) • 7 paid holidays • Parental leave • Volunteer days • Paid sabbaticals • Tuition reimbursement up to $5,250 annually • Certification/continuing education reimbursement • Discounted higher education partnerships • Paid trainings and leadership development • Casual dress code • Open floor plans • Full-service dining • Free snacks and drinks • Complimentary 24/7 fitness center with group classes • Outdoor walking paths • Game room • Notary and dry-cleaning services