Customer Success Engineer – FSI

September 23

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Quantum Metric

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SaaS • Analytics • Enterprise

Quantum Metric is a digital analytics platform designed to assist business, technology, and analytics teams in understanding and optimizing digital experiences. The platform offers a range of capabilities, including session replay, AI-powered session summarization, dashboards, journey analysis, and monitoring and alerts. Quantum Metric helps businesses surface and quantify friction points, visualize user interactions, and improve page performance. With features such as mobile app analytics, segment building, and performance monitoring, the platform provides comprehensive insights into customer behavior and technical issues. Quantum Metric caters to a variety of industries, including retail, financial services, travel and hospitality, telco, gaming, and healthcare, and is trusted by leading enterprises to improve customer satisfaction and drive revenue growth.

501 - 1000 employees

Founded 2015

☁️ SaaS

🏢 Enterprise

💰 $200M Series B on 2021-01

📋 Description

• Support a portfolio of clients and manage technical details of implementation, onboarding, adoption, and growth • Understand client objectives, define implementation plans, and configure the Quantum Metric platform to satisfy requirements • Architect solutions to equip stakeholders to execute digital strategy • Engineer custom JavaScript functions to capture data analytics and satisfy complex use cases • Configure alerts, dashboards, and reports to provide clients real-time visibility into digital platform performance • Guide clients to define meaningful requirements and create innovative solutions to achieve their goals • Focus on Financial Services and Insurance (FSI) verticals, with possible service to retail and telecom • Build and maintain lasting relationships with customers • Collaborate with cross-functional teams and contribute to onboarding and training activities • Travel approximately 10% for client meetings and on-site work

🎯 Requirements

• Past experience developing, implementing, or managing digital solutions • Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client-facing roles (preferred) • Strong background in Financial Services and Insurance (FSI) verticals or working with large organizations of similar size • In-depth understanding of marketing technology, customer feedback, and digital analytics tools relevant to enterprise FSI customers • Experience with web technologies, analytics, front-end development, and best practices for UX/UI • Development experience with HTML, CSS, and JavaScript; experience with React, Angular, Vue, or native mobile is a plus • Must exhibit proficiency in JavaScript development • Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf • Expert knowledge of browser developer tools to test scripts and diagnose issues • Familiarity with the page load lifecycle and techniques for performance optimization • Strong project and time management skills; ability to multi-task across multiple clients • Able to adapt quickly to changing priorities and operate in an ambiguous environment • Excellent verbal and written communication skills with exemplary presentation skills • Able to connect with a diverse audience: senior leaders, middle managers, and individual contributors, technical and non-technical • Willingness to travel up to 10%

🏖️ Benefits

• This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. • Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company) • FSA, DCFSA, and HSA accounts • Employee Assistance Programs (EAP) • Telehealth options • Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident • Healthy Rewards – Discount Programs • Discounts on Pet Insurance • 401k (with employer match) and Options / Equity • 13 company holidays • Unlimited Paid Time Off • Sick leave • Parental/Adoption Leave • Promotional opportunities • Rewards and recognition programs • Robust onboarding and training program • One-time stipend for work-at-home employees • Monthly business expense stipend • Flexible work environments • Employee Discount Program (Perks at Work) • Employee Referral Program • Lead Referral Program • MacBook and awesome swag delivered to your door • Encouraging and collaborative culture • RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)