Field Support Technician

🕒 June 24

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 38%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Quantum Systems

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🎖️ Defense

🏭 Manufacturing

🚀 Aerospace

Defense • Manufacturing • Aerospace

Quantum Systems is a leading manufacturer specializing in advanced drone technology and aerial intelligence solutions. They develop a range of unmanned aerial systems (UAS) including the Trinity Pro and Vector models, designed for both commercial and governmental applications. Quantum Systems also provides mission planning software, tactical sensors, and has been actively involved in international collaborations to enhance their technology offerings for various sectors including defense and environmental monitoring.

📋 Description

• Deliver on-site troubleshooting of the Quantum Systems products at customers’ site (Europe-wide) based on best practices, manuals and knowledge bases. • Provide on-site repair and rework tasks of the Quantum Systems products at customers’ site (Europe-wide) based on best practices and repair manuals. • Ensure compliance with safety standards and operational guidelines during all service activities. • Provide the Quantum Systems trainings- and demo team with technical on-site assistance prior and during their operations at the customers’ site (Europe-wide). • Independently plan and coordinate support and repair visits in alignment with internal departments and the customer. • Handle customer requests in Jira Service Management, provide structured documentation, and collaborate with the Tier 2 support team to sustainably solve the problems occurred on customer’s site. • Provide structured service reports after on-site visits to ensure transparency and internal follow-up. • Stay up to date on new features, components, and operational capabilities to continuously strengthen your technical expertise and support quality. • Contribute to internal knowledge bases, develop troubleshooting guides, and suggest process enhancements that increase efficiency and support quality. • Provide structured field feedback to Product and R&D to support reliability improvements and future design enhancements. • Take ownership of on-site customer complaints and escalations, drive resolution in coordination with internal teams, and provide structured guidance to enable customers in self-driven repair and maintenance activities.

🎯 Requirements

• Degree or vocational training in electronics, mechatronics, aerospace, or a comparable field • Alternatively: equivalent practical experience in technical support, field service, or hands-on system troubleshooting • Strong analytical and problem-solving skills with a clear focus on root cause resolution • High level of ownership and accountability when dealing with customer issues and escalations • Structured and self-driven way of working, even in dynamic, on-site environments • Confident in working with technical documentation, diagnostics, and repair processes • Strong customer-facing communication skills with the ability to simplify complex technical topics • Fluently in English and German • Willingness to travel frequently across Europe • Passion for cutting-edge technologies such as drones, robotics, or aviation.

🏖️ Benefits

• Company pension scheme: We support you so that you can already make provisions for later. • Flexible working hours: With trust-based working hours, you are not only responsible for your working hours, but also for your work-life balance. • Mobile Work: If things get a little busy in the office, you have the option to work remotely one flexible day per week to create the right balance. • Stay active: With EGYM Wellpass, you get access to thousands of fitness and sports facilities — and of course, we subsidize the membership. • Bike-Leasing: We support you in staying environmentally mobile and healthy. • Corporate Benefits: Your opportunity for attractive offers and discounts from well-known suppliers and brands, e.g. Adidas, Apple, Expedia. • Employee events: We not only want to grow together, but also celebrate our successes together. • Lunch-Card: Be powerful with delicious energy, daily lunch budget is sponsored. • Company Shuttle: Enjoy our convenient shuttle service that picks you up from Pasing in Munich and brings you to our location, with return trips at the end of the workday.