Customer Success Manager

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🕒 May 14

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Quantum Workplace

WebsiteLinkedInAll Job Openings

51 - 200 employees

💰 Private Equity Round on 2022-01

We pioneered some of the earliest employee engagement and performance software nearly 20 years ago, and have since partnered with thousands of organizations to elevate employee, team, and business success. At the end of the day, we help leaders connect the dots between engagement and performance with intuitive and user-friendly tools including comprehensive and automated employee surveys; goal setting and tracking tools; peer-to-peer recognition; real-time feedback; continuous one on ones; smart talent reviews; and, robust people analytics.

📋 Description

• Own the full customer relationship - retention, renewal, and expansion across your book of business • Carry and hit renewal and expansion revenue quotas tied to your accounts • Lead Executive Business Reviews that show customers their ROI, surface recommendations, and open the door for deeper partnership • Become the product expert your customers rely on - map Quantum Workplace's platform to their specific business challenges • Deliver ongoing value by sharing product updates, industry insights, and best-practice use cases that move the needle • Conduct product training sessions and demo additional tools when expansion opportunities arise • Advocate internally for your customers - funnel feedback to Product, Sales, and Marketing to improve the experience • Identify and cultivate customer champions for referrals, references, reviews, and case studies • Contribute to the CS team's playbooks and processes - this team builds together

🎯 Requirements

• Proven track record in customer success, account management, or sales in a SaaS environment - OR HR experience with a genuine desire to pivot into CS • Comfort owning revenue targets and having commercial conversations (renewals, upsells, pricing discussions) • Strong communication skills • Ability to translate technical product functionality into business outcomes customers care about • Self-starter energy - you manage your own book, prioritize proactively, and don't wait to be told what's next • Detail orientation that keeps nothing from falling through the cracks across a multi-account portfolio • Nice to Have: Experience with Asana, HubSpot, or similar CS/CRM tools • Background in HR technology or familiarity with employee engagement, performance management, or talent workflows • Experience running QBRs or EBRs with director-level and above stakeholders • Exposure to subscription-based contract negotiation

🏖️ Benefits

• Health Insurance: We offer 3 options (1 option is 100% premium paid by QW for employees) + Telehealth • Dental & Vision: We cover 100% of premiums for employees • 401k: We match 100% of contributions up to 4% and you're fully vested on day 1 • Parental leave • PTO • 13 paid holidays • Your birthday off • Summer hours • Remote work stipend for 100% remote Qwirks