Customer Success Manager

🕒 May 14

🗽 New York – Remote

🗽 New York – Remote

💵 $75k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Zeta Global

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

💰 Post-IPO Debt on 2024-09

SaaS • Artificial Intelligence • B2B

Zeta Global is an AI-powered marketing cloud that leverages proprietary AI and trillions of consumer signals to acquire, grow, and retain customers more efficiently. The Zeta Marketing Platform (ZMP) offers a comprehensive suite of tools, including data management, customer data platforms (CDP), email service providers (ESP), and digital signal processing (DSP), to create individualized customer experiences and improve marketing outcomes. Zeta emphasizes omnichannel marketing, customer intelligence, and data-driven marketing strategies, partnering with brands, agencies, and publishers worldwide to accelerate brand growth and engagement. Their platform is designed to tackle complex marketing challenges with solutions for customer acquisition, growth, and retention through predictive AI and actionable consumer data.

📋 Description

• Own and maintain strong relationships with accounts, ensuring client success through up-sells, cross-sells, renewals, and overall account growth. • Serve as the main point of contact for client communications, campaign execution, and strategic recommendations, ensuring a seamless customer experience. • Develop and manage a client growth plan outlining major milestones, testing initiatives, and opportunities for expansion. • Apply knowledge of Zeta offerings, client goals, industry trends, and best practices to develop strategic recommendations that drive performance improvements, creative enhancements, and revenue growth. • Identify and execute growth opportunities by designing unique strategic plans for each customer that exceed quarterly and annual goals. • Possess a deep understanding of KPIs and goal-setting, proactively providing optimization recommendations to maximize performance. • Lead client meetings, including weekly status updates and Quarterly Business Reviews- ensuring action items and strategic next steps are documented and executed. • Build knowledge of Zeta’s offerings, tools, and industry best practices to better support client needs. • Maintain clear documentation of processes, timelines, and deliverables across your accounts.

🎯 Requirements

• 2-3 years of experience in digital advertising, marketing, or client services. • Strong client management and communication skills, with confidence leading data driven conversations. • Organized and detail-oriented, with the ability to manage multiple projects and deadlines in a fast-paced setting. • Comfortable working cross-functionally with technical and non-technical teams. • Strong analytical mindset with working knowledge of Excel and comfort interpreting performance data. • Experience with campaign management tools, platforms, or reporting systems a plus. • Self-starter with a collaborative attitude, eager to learn and contribute. • Willingness to travel as needed.

🏖️ Benefits

• Unlimited PTO • Excellent medical, dental, and vision coverage • Employee Equity • Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!