Customer Strategy Manager

🕒 April 1

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Quartile

201 - 500 employees

📣 Marketing

đŸ›ïž eCommerce

Marketing ‱ Advertising ‱ eCommerce

Quartile is the world’s largest retail media optimization platform, offering advanced advertising solutions for e-commerce businesses. Using six patented machine learning technologies, Quartile automates and optimizes ads across various marketing channels, including Amazon, Google, and social media platforms. The company empowers over 5,300 brands and sellers worldwide, managing over $2 billion in annual ad spend. With a flat-rate fee structure and comprehensive campaign management capabilities, Quartile helps businesses achieve sales growth through strategic insights and cutting-edge AI-driven technology.

📋 Description

‱ Maintain direct ownership of 15+ key mid-market accounts, monitoring KPIs, diagnosing underperformance, and building data-backed optimization recommendations ‱ Manage client expectations and lead regular weekly or bi-weekly client meetings ‱ Analyze key metrics of online marketing campaigns and present findings and insights to clients ‱ Oversee client performance and collaborate with strategists to optimize paid marketing campaigns ‱ Prepare client reporting and quarterly business reviews ‱ Serve as a strategic partner and subject matter expert in digital marketing, e-commerce, and retail ‱ Use data to identify opportunities for technology improvements and communicate them to Product and Technology teams ‱ Become a Quartile product expert through product training and roadmap sessions ‱ Evaluate opportunities to grow customer partnerships through new channel expansion, additional budget, testing opportunities, and case studies ‱ Partner with the Implementation team on department strategy and new-client onboarding

🎯 Requirements

‱ 3+ years of experience working with small to medium-sized businesses in a client-facing role ‱ Proven track record of using data for strategic decision-making ‱ Analytical approach in an ROI-driven industry ‱ Above-average Microsoft Excel skills, including formulas, VLOOKUPs, and pivot tables ‱ Experience with analytics platforms ‱ Strong presentation skills and ability to use data to tell a story ‱ Problem-solving ability and positive approach to challenges ‱ Ability to manage difficult customer conversations professionally and achieve positive results ‱ Fluent spoken and written English proficiency required

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