Quartzy
Life Sciences • Biotechnology • SaaS
Quartzy is an all-in-one platform designed to transform lab management by digitizing workflows, reducing time to market, and improving operational efficiency for research labs. Trusted by over 10,000 organizations, including early-stage biotechs, public companies, and academic institutions, Quartzy streamlines inventory management, order processing, and integrates with popular applications to keep lab data synchronized. With a comprehensive marketplace of over 10 million products and partnerships with leading suppliers, Quartzy is dedicated to supporting life sciences organizations. Their platform saves time and enhances productivity, offering precise control over lab operations.
Lab Operations Success Manager
October 22
🇺🇸 United States – Remote
💵 $70k - $84k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
🏆 Customer Success
🦅 H1B Visa Sponsor
Quartzy
Life Sciences • Biotechnology • SaaS
Quartzy is an all-in-one platform designed to transform lab management by digitizing workflows, reducing time to market, and improving operational efficiency for research labs. Trusted by over 10,000 organizations, including early-stage biotechs, public companies, and academic institutions, Quartzy streamlines inventory management, order processing, and integrates with popular applications to keep lab data synchronized. With a comprehensive marketplace of over 10 million products and partnerships with leading suppliers, Quartzy is dedicated to supporting life sciences organizations. Their platform saves time and enhances productivity, offering precise control over lab operations.
📋 Description
• Conduct regular customer check-ins and and optimization sessions to understand lab goals, workflows, and challenges • Lead training sessions, workshops, and product demos for new and existing users • Provide guidance on best practices for lab supply management, purchasing workflows, and system integrations • Proactively identify ways your assigned accounts can uncover more value from our platform and identify areas for optimization • Partner with account teams to ensure renewals and identify new ways customers can benefit from Quartzy’s capabilities • Create and deliver insights and reports showing how Quartzy drives efficiency and cost savings • Manage customer escalations and ensure issues are resolved quickly and effectively • Discover upsell/cross sell opportunities to maximize customer growth • Report customer product feedback to Product and Engineering teams
🎯 Requirements
• 2+ years experience in lab management or lab operations in the biotech industry, with a strong understanding of R&D workflows • Bachelor's degree in a life science, business or related field (or equivalent experience) • Experience with accounting software: Netsuite, QuickBooks Online, Bill.com, etc. • Experience training team members or implementing new tools or processes • Comfortable using technology and data – basics in Excel and GoogleSheets; experience with ERPs or procurement tools is a plus • Excellent communication and relationship-building skills with both technical and non-technical audiences • Strong organizational skills with the ability to manage multiple accounts, timelines and projects at once • Empathetic and patient with a talent for uncovering needs others might overlook • Adaptable and resourceful, motivated by learning and continuous improvement • Willingness to travel 4-6 times per year for on-site visits and team events • Quartzy experience a plus • Prefer someone who is looking to move into Customer experience career path.
🏖️ Benefits
• Mission-Driven Culture - We care deeply about helping scientists advance scientific research and we hope you do too! • Transparency - Weekly all company stand ups, monthly town halls, quarterly state of the start ups and anytime access to co-founders • Generous Time Off - Take the time you need, when you need it • Internet Stipend - Quartzy provides a monthly stipend for your internet service • Great Gear - We’ll set you up for success with the latest tech and help you outfit your home office.
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