Platform Manager

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October 1

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Questel

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Artificial Intelligence • Enterprise • SaaS

Questel is a world leader in providing integrated solutions for intellectual property and innovation management. The company specializes in offering services such as patent and trademark solutions, IP management software, and innovation strategy. With a focus on enhancing patent prosecution through AI-driven platforms, Questel serves over 20,000 clients in more than 30 countries. It aims to improve the management of intellectual property by incorporating business intelligence, data solutions, and IP maintenance. Questel is committed to technological advancement, with a vast network supporting IP services globally.

1001 - 5000 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 Private Equity Round on 2020-11

📋 Description

• Assist the Director of Global Production Platform with stakeholders across ProFile, Operations, and Invoicing • Ensure accuracy, efficiency, and seamless client experience through proactive issue resolution, process improvement, and collaboration on strategic initiatives • Collect and analyze feedback from clients and operational teams to shape requirements, features, and end products • Represent production and client stakeholders in development meetings helping to set priorities that best serve stakeholders • Triage data corrections and ProFile inquiries from operations teams and work with development to address these items • Author bug reports and enhancement tickets to capture business requirements and ensure effective development outcomes • Train operations teams on new ProFile functionality – including occasionally writing procedures for the new feature • Maintain the QFS order inbox, validating accuracy and completeness of new orders through audits and triple checks • Partner with the invoicing team to troubleshoot issues and manage client-specific requirements • Work on special projects and other duties as assigned by management

🎯 Requirements

• Bachelor’s degree or equivalent work experience • Minimum of two (2) years of experience as a Project Manager in translation, patent filing, or localization • Minimum of five (5) years of experience with ProFile • Experience in operations, product support, or project coordination; familiarity with filing processes, client services, or SaaS platforms preferred • Knowledge of patent filing requirements and timelines preferred • Strong organizational skills with the ability to manage multiple priorities • Excellent communication skills, including writing clear and detailed documentation • Ability to effectively multi-task in stressful situations • Proficient in Microsoft Office, with advanced Excel skills being a plus • Proven ability to collaborate across teams and trouble shoot complex issues • Ability to work independently with minimal supervision and as part of a team

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Flexible work arrangements • Professional development opportunities