Customer Success Manager – Enterprise, German Territory

9 hours ago

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Quest Software

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Cybersecurity • Data Management • SaaS

Quest Software is a technology company that specializes in developing and managing software solutions for IT operations, data management, and cybersecurity. They provide a range of products aimed at helping organizations modernize their IT infrastructure, secure their data, and ensure seamless operations whether in the cloud or on-premises. Quest's offerings include endpoint management, identity protection, disaster recovery, and database management tools, empowering businesses to enhance their IT resilience and optimize data utilization in an increasingly digital world.

1001 - 5000 employees

🔒 Cybersecurity

☁️ SaaS

📋 Description

• The Customer Success Organization focuses on our most strategic customers. • As an Enterprise Customer Success Manager at Quest, you'll play a pivotal role in ensuring these customers realize maximum value from their investments through comprehensive adoption and value engagements. • The CSM will manage a portfolio of accounts and lead engagement throughout the customer lifecycle—from deployment and adoption through value realization and renewal—ensuring satisfaction and long-term success. • You’ll leverage your expertise to guide customers through their journey, maintain consistent engagement, and ensure they achieve their goals and derive measurable value from Quest solutions. • You’ll also surface Customer Success Qualified Leads (CSQLs) and coordinate with Account Management for follow-up. • CSMs support renewal contracting processes and are expected to stay informed on Quest’s evolving product portfolio, demonstrating the ability to quickly learn and communicate the value of new offerings.

🎯 Requirements

• Minimum of 3 years of experience in customer success, technical account management, sales engineering, or similar role responsible for driving customer success and product/service adoption. • Minimum of 3 years of experience in customer management within platform management and security solutions, focusing on growth, adoption, retention, and issue resolution at both the business owner and senior executive levels. • Fluency in German and English. • Excellent organizational skills and ability to establish milestones and keep success plans on task. • Adept at handling internal and external escalations. • Exceptional ability to communicate and foster positive business relationships, and comfortable facilitating change and being accountable for driving success with customers. • Experience in leading, adopting and driving change internally or externally. • Experience in identifying, translating and prioritizing customer issues and needs into business or solution requirements.

🏖️ Benefits

• Life at Quest means collaborating with dedicated professionals with a passion for technology. • When we see something that could be improved, we get to work inventing the solution. • Our people demonstrate our winning culture through positive and meaningful relationship. • We invest in our people and offer a series of programs that enables them to pursue a career that fulfils their potential. • Our team members’ health and wellness is our priority as well as rewarding them for their hard work.