Technical Success Manager

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EXOGROUP

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2006

💼 Consulting

📣 Marketing

Consulting • Marketing • Technology

EXOGROUP is a collective of companies that provide a variety of services within the digital business sector. They have developed proprietary technology platforms within an interconnected business ecosystem, allowing clients to carry out online monetization safely. EXOGROUP values innovation, trust, leadership, diversity, passion, and openness. With a global presence and billions of daily impressions, they are committed to enhancing the way their clients conduct business online by offering robust and creative technological solutions.

📋 Description

• Own, investigate and solve technical problems independently, escalating when necessary • Investigate and resolve data discrepancies, including RTB reporting and impression discrepancies • Serve as the go-to technical point of contact for clients and colleagues • Author and maintain internal process documentation • Provide feedback to Product on client-facing documentation • Support Sales in winning new business and explain complex technical concepts • Prioritise, escalate or resolve support tickets according to SLAs • Provide visibility and updates on important ongoing issues • Establish scalable processes to improve productivity and efficiency • Liaise with developers and Product to request features, report bugs, document issues and escalate when necessary • Report resolutions back to clients • Assist with setting up and deploying new client platforms, ad formats, features, payment methods, campaigns and zones • Mentor team members on understanding and interpreting technical data • Lead client calls and video meetings and troubleshoot through diagnostic questioning • Develop deep hands-on knowledge of product lines, roadmap and ad-network platform • Ask relevant stakeholder questions when escalating to Engineering to reduce resolution time

🎯 Requirements

• Self-starter mentality with strong organisation • Comfortable working hands-on with technical and data layers • Familiarity with Git and version control • Familiarity with HTML, CSS and JavaScript • Experience using browser developer tools and console logs to review data and diagnose issues • Confidence communicating with clients and developers, leading meetings and translating between technical and client needs • Strong written, spoken and interpersonal communication skills in English • Degree in Computer Science or equivalent practical experience • Ability to communicate across Jira, HubSpot, Slack and GitHub • Excellent understanding of the online advertising industry • Experience working with APIs and understanding how they are called and used • Working SQL literacy, including queries, joins, filters, schemas and modifying existing queries • Solid technical background focused on web technologies • Genuine problem-solving ability with undocumented technical problems • Hands-on experience with ad-serving platforms such as Kevel or Google Ad Manager is highly desirable • Experience with AI models and tooling, including Claude Code, Codex or similar, is a plus • Experience delivering technical training and webinars is a plus • Experience configuring HubSpot automations and using HubSpot Service Desk is a plus • Previous GitHub projects is a plus • Experience supporting and communicating with SaaS platform clients is a plus • Coding experience is a plus • Experience with RTB technology is a plus

🏖️ Benefits

• Permanent training, personal development, ambitious career growth • Critical-skills visa and relocation package available for the right candidate • Flexible start times • Private health insurance • Remote work from home • Home office set up budget of 500 Euros • Tax Saver incentives: bike to work and travel saver ticket (Luas, Bus, Rail) • Birthday off as a paid holiday • Access to quality trainings through Udemy platform • Additional internal and external trainings through EXOGROUP University program • Up to 1500 Eur of training budget and 5 days of study leave every year • Spanish, English, and Portuguese language lessons • Employee referral program bonus of 2500 Euros • Subsidized gym • Co-subsidized lunchtime catering service • Team buildings in locations such as Ibiza • Calm App subscription • Office perks • Relocation package • Pension scheme