Senior Operations Associate

🔥 13 hours ago

🗽 New York – Remote

🗽 New York – Remote

💵 $68.8k - $78.8k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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Quorum Federal Credit Union

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1934

🏦 Banking

💸 Finance

Banking • Finance

Quorum Federal Credit Union is a member-focused financial institution offering consumer banking products and services, including a range of checking and savings accounts (including high-yield and term savings), mortgages, home equity loans and HELOCs, credit cards, student loans, and digital banking tools. The credit union provides financial planning, wealth management, insurance and estate planning services, access to a nationwide surcharge-free ATM network, and educational resources aimed at improving members' financial knowledge. Founded in 1934, Quorum emphasizes competitive rates, digital convenience, and member service.

📋 Description

• The Senior Operations Associate supports day-to-day deposit, Real Time Payments, and EFT activity, including ACH and wires. • The role also supports process improvement, operations projects, and the design and maintenance of policies and procedures. • This person plays a key role in how we use systems, automation, and AI-assisted tools across Operations. • The ideal candidate must be competent and able to learn quickly, be highly detail oriented, and be comfortable working with many different systems. • They help coordinate and schedule daily work for EFT, ACH, and wire processing and act as a point of contact for the department when the Operations Manager is unavailable. • They support plans for electronic funds processes and member servicing. • They work on projects tied to system updates, service enhancements, and process changes, and keep their work current in project and ticketing tools that follow Agile-inspired practices. • They lead or support process reviews and testing and help translate findings into production changes. • They identify high-volume, rules-based work that can be automated, including through RPA and AI-assisted workflows, and work with stakeholders to define requirements, test solutions, and measure impact.

🎯 Requirements

• At least four years of transactional processing experience in a bank or credit union, with at least two years in a similar Operations role; project experience preferred, supervisory experience a plus. • Intermediate to advanced Excel (lookups, pivot tables, data cleansing) and comfort working with data exports and dashboards; experience with basic data querying (e.g., SQL or BI tools) preferred. • Experienced working with payment systems, or RPA/automation tools (e.g., workflow engines, bots, scripting, or rules engines). • Strong knowledge of rules and regulations governing transactional processing in financial institutions. • Strong analytical, problem-solving, organizational, communication, decision-making, and time management skills, with the ability to manage multiple priorities and meet critical deadlines with a high level of accuracy. • College degree preferred. • Must reside within the United States.

🏖️ Benefits

• Excellent health insurance packages with a Health Reimbursement Account option • Life, AD&D, Short-Term Disability and Travel Insurance • 401k plan with company match dollar for dollar up to 6 percent* • Generous time-off policy with paid time off (PTO), volunteer time off (VTO), birthday PTO, and company-observed holidays • Monthly stipend for wellness activities and mental health* • Tuition reimbursement • Pet Benefits, including insurance, discounts, “pawternity” PTO day, and more • Bonus/commission plan for qualifying roles • Employee perks (including mortgage discounts!) • PTO purchase and sell-back programs • Rewards and peer recognition programs • Trust-based, out-come oriented remote work environment for most roles * After 6 months of service